Remote IT Support Session – 15 Mins


This service should only be booked after speaking to our agents first on 020 8445 6700 - Option 1

WHAT IS INCLUDED: A half hour remote IT support session with a qualified residential IT engineer.

FIRST THINGS FIRST: Your computer should be functioning well enough to connect to the internet. We need to be able to access your computer using our remote support tools. If you cannot connect to the internet our agents will advise you of the next steps – possibly to book an onsite engineer.

IMPORTANT NOTE: If the session exceeds half an hour, additional time is billed in half hour increments. Any additional costs will be payable at the end of the remote support session by credit or debit card as we do NOT offer any terms for payment. If you require an invoice in a company name or are paying with a company card you will be charged per our business remote support fees.

  • Dear Optima Client,

    We will be closed on the day of the Coronation of His Majesty The King.

    May 8th – CLOSED
  • Dear Optima Client,


    We’ve all worked hard this year, so to give our team a well-earned rest we’ll be knocking off for the Christmas break.

    During this period, for EMERGENCIES ONLY please contact us via the Optima icon on the bottom right of your screen.

    Our phone lines will not be manned during the Christmas break and we will not be receiving any voicemails.

    Christmas Opening Times

    Friday 22nd Dec 9am – 2pm
    Dec 23rd – Jan 1st CLOSED
    Tuesday 2nd Jan 9am – 6pm


    Wishing you a Merry Christmas and a Happy New Year!

    May the festive season bring you and your loved ones immense joy and happiness.