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Optima – Raise your IT Expectations
Unrivalled IT Support
Optima supports you by harnessing the power of advanced technologies to improve efficiency and help grow your business.
What does Optima offer?
Optima provides a fully managed IT service focused on providing technology solutions that help companies function and grow.
From day to day helpdesk support, major undertakings, small upgrades, improved protection, procurement or just IT advice in simple terms – Optima will be your technology partner.
What our clients
think of us
We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.
Google Rating
4.9
Based on 251 reviews
Optima Computers
4.9
Debra Brunner
18:46 21 Oct 21
Raise Vibration
17:37 21 Oct 21
The screen of my laptop broke off from the keyboard. I took it to Optima to see if it could be saved. For £30 they checked it out, sourced the parts and gave me a quote to repair it. In the end the repair price was not worth it for a 6 year old laptop so I didn't go ahead. Still, I would use this company again as they are professional, trustworthy and nice to deal with.
Laura McKendry
15:49 21 Oct 21
Brilliant. I can't recommend them highly enough! Friendly, competent, trustworthy IT support. Krish went above and beyond to help fix my computer. Massive thanks!
Milan Jacob
14:12 21 Oct 21
I had a great experience with Khrish and his team at Optima Computers. The service was excellent and they guided me and kept me updated throughout the whole process to ensure that I could make the right decision that was beneficial and cost effective. I highly recommend this high quality service.
Plastic Man
18:18 18 Oct 21
Had a 6 year laptop and broke the screen. Optima found the replacement screen which was not easy and replaced within 5 days. They actually replaced the screen within 1 hour of receiving it. Good service and well priced
Jennifer Bougourd
10:14 16 Oct 21
As always support from Optima was fast and efficient . Today my engineer was Khrish who rescued me from crashed word
Alan Nevies
12:26 11 Oct 21
excellent quick response with fully functioning computer within 30 minutes
WENDY WEBSTER
17:14 08 Oct 21
Federica Rossi
13:49 08 Oct 21
Reliable, friendly, professional and very good service!
malcolm segal
09:20 06 Oct 21
a very professional company
Tony Ellis
08:30 06 Oct 21
Very helpful and understanding
Ruth Edwards
14:56 01 Oct 21
I have had excellent support from Optima Computers over many years, and particularly so at the moment when a recent nearly successful scam caused me to have to have my computer checked for possible infiltration and viruses. I am very happy to have joined the support membership plan, and the help I have already received from Khrish has left me, an over-eighty year old, feeling both reassured and confident about my future with computers.
James Saker
15:13 29 Sep 21
Great service; I had a deadline the day after and they were able to sort it out very quickly.
Richard Philip
14:11 28 Sep 21
Always very professional and quick turn around
Laura Rosenthal
08:59 24 Sep 21
I have always used Optima Computers for my intermittent technical I.T. issues and am now so pleased they are offering an ongoing service combining regular lap top servicing, unlimited I.T help and support when needed ( which is totally invaluable now so much of my work is on line), as well as constant virus scanning and removal, and back up of my files onto their servers. An unmet market need and I’m happy to be utilising it with them as their customer service is always excellent ( thank you Krish!) and they are so reasonably priced and knowledgable
M Serban
17:19 23 Sep 21
Frederick Westphal
15:46 23 Sep 21
Staff extremely helpful and very proficient in solving my problems. Would definitely recommend them.The personal treatment given to me was excellent
Abiraj Anpalagan
13:22 23 Sep 21
Sadly my computer is fried but they helped recover the data atleast
Anna Gorman
09:19 23 Sep 21
Khrish has done an excellent job in setting up my new laptop. He transferred all data from my old laptop and resolved a few software issues. Highly recommended.
Jason Oliver
12:27 21 Sep 21
The service provided by Optima is professional. As a business we have reached out to Khrish for repairs and new hardware. Always knowledgeable and quick to respond to enquiries no matter how big or small. Highly recommended.
Suzanne Korn
16:22 17 Sep 21
All the team were very helpful and did not mind answering all my questions however simple they must have seemed. I really appreciated Ibrahim who came round and stayed until everything was up and running. He showed great patience. Would happily recommend.
E N1
21:27 16 Sep 21
Mark McQuinn
05:45 16 Sep 21
The service provided by Optima is professional and courteous. I had a tricky problem with my laptop and Optima staff took a lot of trouble to address the issues. Management, front of house staff and engineers are all knowledgeable and quick to respond to enquiries. Clear and concise explanations concerning the issues with the laptop were provided both by telephone and in person by Optima staff. Highly recommended.
Roger Slade
14:21 14 Sep 21
Khrishnan from Optima installed my new iMac desktop and transferred ten years of data from my old Mac to my new one today. It took about three hours to do together with setting up and installing some new software. The process was trouble free and smoothly undertaken. Khrish provided succinct and clear advice and guidance throughout. Altogether a very satisfactory experience. To be recommended.
Alex Rivers
09:54 13 Sep 21
Spilled hot tea all over my laptop. Optima recovered the hard drive and fixed the laptop. They kept me informed throughout and I appreciate their service.
Arlette Garcia
13:05 09 Sep 21
Krish at Optima computers has been patient, helpful, attentive and talked through calmly all my computer issues. They have all been sorted out. He upgraded my existing computer and changed my hardware to the new system. I was obviously nervous that it should all go well as it is my work laptop. It was seamless and my laptop is much faster now.
John Archibald
19:17 07 Sep 21
Quick responses at reasonable prices
Ed
06:53 07 Sep 21
As always, Optima has come up with the goods and Khrish has been brilliant at guiding me through the right package for my needs. Always dependable, reliable and knowledgeable.
Melody Mount
16:30 06 Sep 21
I would highly recommend!Took my laptop in to repair major water damage after dropping half a bottle of water all across my keyboard.I first spoke to Khrish on the phone and we as very polite and friendly and explained the whole process to me including what my choices would be if the water damage cleaning didn't work. Lot's of other companies won't give you ball park figures or explain the process but Optima did which was very helpful.I then took the laptop in to the shop and was greeted straight away, again very friendly and welcoming. Khrish came and booked my laptop in and again explained the process.I was kept informed the whole way along, including pictures, and after at first thinking that the damage was irreparable, Khrish tried the clean again and it worked.From beginning to end I couldn't be more happy with the service I received from Khrish and Optima and I would definitely use them again if needed!!
Stuart Kershaw
15:22 05 Sep 21
These guys make sense. They listen and give excellent service.The Yekke
Robert Weiner
10:21 02 Sep 21
Optima just upgraded our IT systems and made the journey quick and painless actually completely painless with everyones log ins, local system and cloud access simply working first time.Cant believe our upgrade was so painlessThank you Optima
Helen Heard
13:31 31 Aug 21
I had a very successful afternoon with Khrish who managed to not only transfer all the contents from my seven year old existing computer to my brand new machine, and get me set up with up to date Microsoft office, he then even managed to get the new computer to be able to print on my even older present Printer which still prints fine, but was purchased in the era of windows 7 so had no obvious drivers for windows 10. He did a brilliant job!
Iayn G Clark
10:36 31 Aug 21
An issue began yesterday that was causing issues with my work. Fixed remotely in a few minutes. Brilliant as always over the many years I have used them.
Gabriella Mandel
15:47 27 Aug 21
Khrish is amazing! He has continually supported and advised me when needed
Richard Marcus
11:20 25 Aug 21
.I needed a new computer and various computer issues to be resolved. Optima Computers came to my rescue. I am indebted to Ibraheem whose knowledge, skills and understanding solved all my problems and gave me the security I never experience previously. Thank you!
MIKE SALTER
16:30 24 Aug 21
great-worked together well
Vicki Wells
18:03 22 Aug 21
This review to to say thank you to Khrish, who helped out of a dire situation, and is still guiding me when I need it.I had not been informed by Plusnet that my email server madasafish, (owned by Plusnet) was too old to have any filters on it. A few weeks ago i started to receive, every few seconds, what seemed to be ransom emails called Lethudian..thousands of them poured in to all my devices, so I re-started my desk top computer, only to find that ALL my data had been removed.I was left with the microsoft screen and various apps.I had backed up my many work folders, but not every document, and most importantly NOT ANY ofmy email folders. Some photos were in the cloud, but not all, and as an amateur photographer this was devastating. I am not tech minded at all, and did not realise email folders could be backed up easily. All of my many clients data had disappeared too.Gutted and panicking that my business was ruined, I found the Optima website, spoke with Khrish, who was so calming,and reassuring and said he was sure he could do something for me.I purchased a new desk top, and took that and my old tower to Khrish, who worked on data retrieval for a few days.I have my folders back, a lot of my email folders, tho strangely not the most recent ones I have worked on, nearly all my photos, even tho finding them is sometimes a challenge. So I can continue with my businessKhrish completely set up my new computer, and it is protected to the hilt! I have also taken up their monitoring service so I can be assured of help at anytime, which i really do needI cannot explain my almost childlike relief when I went to collect my new computer, and I cant thank Khrish enough for his professional and thorough helpPLEASE back up everything you have NOW!!Vicki Wellswells & trembath
Sidney Lightman
11:26 18 Aug 21
Optima's expertise, customer service and friendliness cannot be bettered. Khrish has just spent over an hour successfully sorting out several difficult computer problems for me to my total satisfaction.
Regina Leon
09:02 17 Aug 21
Assisted by Ibraheem, very helpful and moved at my pace so that I could follow and understand him. Patient.
Richard Seymour
13:57 13 Aug 21
Richard SI have been privileged to be a client of Optima Computers since their arrival in Woodside Park 20 years ago and during that time have purchased several computers from them.. Recently I purchased a new PC and Laptop and experienced the same excellent service as always.Khrish was exceptionally helpful both in accessing my requirements and the subsequent setting up, data transfer and with providing ongoing advice.I have no hesitation in recommending Optima Computers and of course Khrish as the service supplied is indeed 5*
Peter Droussiotis
13:32 06 Aug 21
Khrish did an excellent job of making my workstation tidy, efficient and ergonomic so many thanks for that.
Marilyn Portner
12:13 02 Aug 21
Excellent service.
Ian Morris
17:42 23 Jul 21
Nick at Optima was fast and responsive when I had a late afternoon issue with my computer. He was flexible to fix it at 5pm on a Friday, and then gave me expert guidance on how to avoid similar issues in the future. Optima is my first choice for professional computer maintenance!
Alberto Rossetti
15:26 22 Jul 21
Optima were call and calm in a crises. They helped me retrieve the last few days files which I had accidently deleted in a mad moment this morning.My nerveous breakdown was averted by their quick action and professionalism.
Alison Walsh
11:45 19 Jul 21
Always found thorough, polite, effective to sort out my IT computer issues
Mark Fox
17:55 16 Jul 21
I brought in a water damaged laptop without an appointment. I was dealt with immediately by Ibraheem in a very professional manner. With 24 hours he had assessed the damage (serious) and advised me on options to move ahead. This is a very good company and I have used them a number of times over the years. Highly recommended
Martyn Woolf
19:17 13 Jul 21
Khrish provided superb service and after a dreadful experience he provided comfort and reassurance in a most professional and kindly manner.I was extremely grateful at all levels the whole company is caring and is osympathetic to the demands of sometimes distraught customers .M
Rob Mears
13:28 02 Jul 21
excellent service and response - 100% recommended
Christophe Maximin
13:17 02 Jul 21
David Harris
06:42 24 Jun 21
Optima have supported my IT matters in a totally professional manner. Courteous, speedy and always able to solve problems. In particular my most recent experience with Ibraheem was excellent. He took control and dealt with the fault speedilyDavid Harris
Louisa Walters
10:10 10 Jun 21
Richard Seth-Smith
06:17 10 Jun 21
Diagnosis of a Mac problem required and duly delivered.
Jeremy Shalson
19:04 09 Jun 21
Great service
Harold Leigh
15:36 09 Jun 21
Excellent Service by very helpful staff
Anthony Cohen
13:11 04 Jun 21
Great customer experience
Sylvia Pullen
07:17 02 Jun 21
Great service. Sorted my computer problems. Kept me informed as to what was being done to it. Did not try to do anything I did not want. I would highly recommend Optima to my friends
Warren
09:10 26 May 21
Always very reliable
David Schreiber
18:48 18 May 21
My experience of upgrading and fixing the wifi in our London apartment was excellent. They came promptly and were very efficient and thorough.
Drew Tapperman
07:37 18 May 21
I couldn't be more satisfied with the Optima team. Three years ago they rebuilt my laptop and more than doubled its lifespan, but due to its age, faults are to be expected. I contacted Optima because my Wi-Fi suddenly stopped working. When the laptop was in their hands, they stayed in regular contact with me, informing me of the diagnosis and the possible options for the next step. The issue was resolved swiftly and was cost-effective. Highly recommended.
Raj Raiththa
10:45 07 May 21
Excellent service
Shivam Chotai
16:17 05 May 21
Excellent service, good price - ask for Khrish
mary callaghan
18:43 02 May 21
Excellent
Andrew Atherton
17:57 28 Apr 21
When I set up my business 11 years ago, I was recommended Optima Computers, and I can honestly say it was the best decision I made for the business. Nick & his team have been nothing short of excellent for the last 11 years, and I would not hesitate to recommend them to anyone else.
Paul Houghton
14:27 26 Apr 21
Optima supplied comms equipment and cabling. They provided helpful advice on the equipment needed and did the install to high standard.
Nick
08:41 25 Apr 21
Optima Computers are an excellent professional company who are always there with Computer support at any time.What a great company Nick Toper
Henna Haroon
08:06 24 Apr 21
Very professional and polite people, they made my website and hosting it and I am very happy with the service. Thank you
Alan Low
10:54 18 Apr 21
I have been an Optima customer for many years and have always received excellent customer service and support, initially as a business user and, in recent years, as a retired private individual struggling to cope with modern technology. Highly recommended.In April 2021 I needed to migrate my 9 year old desktop to a new model. Optima as usual were very helpful and made this daunting task very straightforward with their usual first class support. Highly recommended.
Jacky Smith
09:12 17 Apr 21
Kris was so patient and quickly dealt with all our issues. He was polite and professional and we shall use Optima again in the future and have recoomended the company to several people Tha k you for all your help and advice Jacky and Colin
Harshit Jain
11:28 16 Apr 21
Great guys. Local. They know their stuff. And are reasonable in their prices as well.
Ruth
20:36 14 Apr 21
An excellent, professional and efficient service. My Dell computer was assessed remotely and repaired within 24 hours. I won't hesitate to use Optima again if I need to.
Michael Weiss
11:43 07 Apr 21
I needed someone to reconnect an internet cable to my garden office. Spoke with Optima who were responsive and get me informed as to when they could get things done and the progress of the job. Stuart, who came and did the work, was very pleasant and helpful, and above all, professional. Would certainly recommend them.
Susie Zaffran
21:09 05 Apr 21
Excellent work from Optima Computers at our Home where we had wifi signal issues in the loft and some other areas of the house.Quote given was clear and fair, Installation work lasted only 4 hours and cabling done very neatly. Very pleased with the service quality and responsiveness. Thank you to Nick & his engineers.
Michael Woolfe
15:10 30 Mar 21
Positive and efficient
MALCOLM Gerroll
12:07 26 Mar 21
I HAVE BEEN WITH OPTIMA A LONG TIME NOW AND THEY HAVE ALWAYS HELPED ME WITH COMPUTER PROBLEMS.
Roy Balint-Kurti
10:48 26 Mar 21
I have used Optima several times now to solve domestic IT issues. I have always found them to be very reliable, professional and good value for money. I would highly recommend them.
Betty Grant
10:34 26 Mar 21
I have used this company for some years and have always found them very helpful and professional. They have always sorted any problem with my computer. They have recently helped me with buying a new computer and transferring details from the old. I'm very pleased with the result.
Prue Chamberlayne
09:16 20 Mar 21
Excellent service, friendly and swift.
Ari Sarkar
10:20 08 Mar 21
Excellent service and turnaround for my broken laptop, which now works like new. Thanks very much.
Julian Teare
17:51 17 Feb 21
Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.
John Charlton
08:25 16 Feb 21
Just a note to say a big thank you to you Nick and Optima computers.Your calmness and reassurance have been fantastic. The service that Optima afforded me with the collection and return and the speedy service is brilliant.Thank you
charlotte stedman
18:53 15 Feb 21
Thanks peter for checking my computer for viruses and malware and advice regarding software. I will definitely recommend this service.
Neil Oates
12:03 14 Feb 21
I took my laptop in as it was running very very slowly - Optima suggested replacing the old HDD with a new SSD - this did the trick and my machine is now faster than it ever was. All this was done in roughly 24 hours
Richard Bradley
12:40 08 Feb 21
We have used Optima Computers since 2012 and can not fault them at all. Well before "Home working" became the norm in 2020 they set up Remote Access for our 3 separate offices in London, Leeds & Warwick.On the very few occasions we encouter any issues they are extremly fast in rectifying any problems. A 1st class service from a very professional company.
Anna Stapleton
12:06 25 Jan 21
Hi Nick, just to let you know that I appreciated very much the support and guidance that Lewis gave me last week.His approach is very professional and supportive.
ERCOFTAC CADO
10:33 14 Jan 21
Pleasant, sufficient service with quick assistance to resolve my problem.Thank you very much.
Pubudu .Hewage
10:04 14 Jan 21
Thank you Nick & the team. I am a happy customer : )
Alexandra Tusder
15:46 07 Jan 21
Had a very helpful call today with Nick, would definitely recommend their services!
James Conlon
07:31 07 Jan 21
Fantastic service.
John Frank
14:32 18 Dec 20
I found Optima's Field Engineer totally professional, and did a marvelous job of updating an eight year old computer with a new mid-range computer. Results speak for the themselves!
Bina Kantaria
16:09 07 Dec 20
Optima computers provide an excellent customer experience, starting with a phonecall, identifying the issue and providing the final resolution. I would not hesitate for a second to go back to them. They are going to be my IT go to experts.
Lesley Handscomb
13:59 01 Dec 20
Brilliant service at all times especially from Emma and Peter. Never overcharged and no charge at all for some help. Could not better. WELLDONE
Probuild Developments UK Ltd
10:10 19 Nov 20
Efficient, professional and fastOptima Team was very efficient, as always and boosted our internet signal in very short period of time. As usual, we call them to help us with all our equipment, and we can highly recommend their services.
Jayde Hudson
18:27 18 Nov 20
Pat Marvell
17:28 11 Nov 20
As always, Peter was very helpful and patient! My problem was resolved very quickly.
Joyce Kustow
13:03 30 Oct 20
Highly recommend Optima Computers - they are very professional, efficient and a pleasure to deal with.
Bob Tindall
12:51 20 Oct 20
Really helpful. Prompt, efficient , knowledgeable and reliable. Went out of their way to help out with a problem not really within what we asked them to do, but a difficulty to us, and lent us a piece of equipment temporarily to assist with it
Kristina McGready
11:30 14 Oct 20
Thank you to Peter for helping out recently with an issue with our laptop. The response was very speedy and the service friendly, professional, calm and reassuring. We will come back to Optima in the future with any home IT issues. Many thanks.
Ruth Goodman
17:32 13 Oct 20
Thanks to Peter at Optima Computers for sorting out technical problems with Zoom. All the staff are skilled and polite and reliable. Many thanks
Courtney Raspin
13:10 26 Sep 20
Hi NickJust a note to let you know how lovely Nad and Stuart were to have in the house. They were professional, tidy, courteous, and detail oriented. They treated the house like their own, and took time to ensure we were happy with all wires and access points. They answered all of our questions patiently, and ensured we understood how everything worked. Great guys. Great service. Thank you!
Bob Stephenson
17:38 16 Sep 20
I have used Optima for a number of years now to service and repair my home IT and even though there are now several repair firms nearer to where I live, I continue to use them because of the consistency and quality of service, and value they provide. I like the fact that turn round is quick and you are given a clear, user-focused explanation of the problems discovered and the options for resolution - including (as in this instance) the option not to proceed with what could have been an expensive repair to an ageing machine where replacement or alternative kit bought elsewhere provided the best outcome. It's great to know such a company is there for you when your tech lets you down.
The screen of my laptop broke off from the keyboard. I took it to Optima to see if it could be saved. For £30 they checked it out, sourced the parts and gave me a quote to repair it. In the end the repair price was not worth it for a 6 year old laptop so I didn't go ahead. Still, I would use this company again as they are professional, trustworthy and nice to deal with.
Raise Vibration
17:37 21 Oct 21
Brilliant. I can't recommend them highly enough! Friendly, competent, trustworthy IT support. Krish went above and beyond to help fix my computer. Massive thanks!
Laura McKendry
15:49 21 Oct 21
I had a great experience with Khrish and his team at Optima Computers. The service was excellent and they guided me and kept me updated throughout the whole process to ensure that I could make the right decision that was beneficial and cost effective. I highly recommend this high quality service.
Milan Jacob
14:12 21 Oct 21
Had a 6 year laptop and broke the screen. Optima found the replacement screen which was not easy and replaced within 5 days. They actually replaced the screen within 1 hour of receiving it. Good service and well priced
Plastic Man
18:18 18 Oct 21
As always support from Optima was fast and efficient . Today my engineer was Khrish who rescued me from crashed word
Jennifer Bougourd
10:14 16 Oct 21
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The Optima Journey
Optima was founded in 2001 by the two current directors Neeraj Shah (Nick Shah) and Satyan Shah (Sat Shah). Whilst the whole world was still in shock with the global dot com crash, Nick and Sat identified a niche gap in the small business IT support workspace in London.
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