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Managed IT Support
Raise your Expectations
Simple and Friendly IT Support to help grow your business.
What does Optima offer?
Optima provides a fully managed IT service focused on providing technology solutions that help companies function and grow.
From day to day helpdesk support, major undertakings, small upgrades, improved protection, procurement or just IT advice in simple terms – Optima will be your technology partner.
What our clients
think of us
We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.
Google Rating
4.9
Based on 289 reviews
Optima Computers
4.9
Allison Kaye
07:59 04 Aug 22
Can't fault the response and scheduled call out. The issue I had was resolved and was way better than I anticipated! Krish listened to my problem initially which is so important and was so careful to ensure it was resolved to how I wanted it. Faultless and the results are already making a big difference to my daily work online! Thank you.
Linda Moore
10:05 26 Jul 22
My laptop needed a new hard drive and I was given an estimate very quickly which I was happy with. Their communication was excellent, their staff are friendly, polite & very knowledgeable. They explained the problem and answered my questions clearly and my laptop was repaired within 2 days.I therefore have no hesitation in highly recommending Optima Computers, their service is excellent.
Neale Bacon
13:48 20 Jul 22
I have been using Optima for IT support when all else fails and they have never failed to fix whatever the problem is - they are absolutely first class
Laura Bamford
17:16 08 Jul 22
Krish was extremely helpful: his advice made sense and he wasn't pushy; he explained the range of options in words and terms I could understand; and the efficiency with which he and the other Optima team presented me with a finished product, has been fantasticI would highly recommend Optima to anybody considering getting their hardware checked or for a new purchase
Nico Khalifey
10:14 07 Jul 22
Congratulations to Nick snd Sat for having such a super team behind them and offering such great service.
Oonah Anderson
11:51 05 Jul 22
Khrish fixed a battery problem for me, he went over and above and checked the rest of my laptop over and fixed a problem with the hardrive without charging me extra.A super easy and smooth experience!Would recommend for any laptop needs !
paula peterman
11:37 28 Jun 22
Khrish is a life saver. He’s so patient, calm and helpful. I am so thankful to have Optima as my go to IT support.
Tracy Preston
08:54 24 Jun 22
Excellent service as always from Optima. Very happy with the advice offered and service given.
Aurelie “Lili” Parnes
13:20 23 Jun 22
I've been using Optima Computers for around 6 years and have an online backup system with them. They've just helped me with an issue on my PC and the service was outstanding, as usual. Prompt, professional and so nice. Thank you so much again!
Adam Saron
12:57 29 May 22
The Optima team fulfilled their promise - enterprise level solutions and service at home. I was particularly impressed by their desire to ensure that the set-up was exactly correct before closing the ticket.
david glass
10:46 06 May 22
Khrish and his colleagues at Optima Computers provided excellent service in replacing my old defunct computer and completing the data transfer from my old computer in double- quick time.
John van Rooyen
12:21 05 May 22
All data from my dead old workstation retrieved and put on a shiny new laptop ahead of time promised. Excellent service & support.
Iayn G Clark
17:32 24 Apr 22
An issue began yesterday that was causing issues with my work. Fixed remotely in a few minutes. Brilliant as always over the many years I have used them.
Jack Belton
17:37 20 Apr 22
Great service. I turned up at 2:30 and my laptop was fixed within a few hours. Chris was really helpful, and clearly knew what he was talking about. Very affordable as well.
Titchkin
08:35 15 Apr 22
the work carried out on my computer was carried out efficiently ..The staff were very patient and did their very best to help .
Biren
09:38 05 Apr 22
O open and honestP positive communication and always keep you in the loop. Also very Polite.T Trustworthy and will tell you what the problem is and a solution. Reliable. Dependable.I IntegrityA Authentic and attention to detailIf you want excellent customer service , come hereIf you want to be treated in a professional way, come hereIf you want a reasonable price, come hereIf you want honest advice and someone to help you in a postive way, come hereThe team at Optima are a small family run business and they care about each of their customers irrelevant of the size of business. Hence they have grown organically and have used them every time and would continue to do so.I did try other companies before but they do not respond or just did not sound passionate about their business and it sounded more like a chore to serve customers.Dont waste your time and I would highly recommend this business and their super friendly staff.
Ian Morris
16:42 22 Mar 22
Khrish was excellent at identifying why my 4TB video hard drive array would not work. He made it clear it was not economic to repair it, but offered a very effective data recovery service which has compiled on a portable drive all the key media files I needed. Very efficient and pleasant service, I will use their services again. Optima is my first choice for professional computer maintenance!
Colin Rickard
10:25 22 Mar 22
Excellent service received from Optima. Our new computer system installed and set up efficiently with ongoing phone support should we need it. Thank you Krish!
Marchela Asenova
10:34 21 Mar 22
Very diligent service. Great customer care, the repair has been completed in time and the estimate cost has been very accurate. Would definitely use their service again.
Jacky Smith
13:03 14 Mar 22
Kris was so patient and quickly dealt with all our issues. He was polite and professional and we shall use Optima again in the future and have recoomended the company to several people Tha k you for all your help and advice Jacky and ColinAlways a pleasure to deal with the company. Payment is simple and the service providers so kind and patient
Jeremy Ensor
16:02 11 Feb 22
I took my laptop in for repair as I give talks on cruises and needed to correct a few issues with it. Ibraheem did a a great job so now I have a healthy, functioning laptop. Thank you
Alick Whitfield
20:57 29 Jan 22
Brilliant service. Brought my geriatric Dell desktop back to life after it completely crashed, rescued all my data and transfered it on to portable hard drive just to be safe. And very good value for money.
Stephen Crossick
12:55 27 Jan 22
We have an annual contract with Optima. They have always responded quickly and honoured time estimates. We needed to deal with connectivity and Khrish came to carry out the work which he did professionally. He was friendly and explained the changes patiently
Mark Fox
12:51 25 Jan 22
Once again great service from Optima Computers. Khrish was great - rapidly assessed the damage to my laptop and told me what was covered by warranty. Got replacement with advice from Khrish and he helped me once again sort out security for it.Great service - thank you
Estelle Blake
14:46 07 Jan 22
Extremely professional company to deal with. Knowledgeable staff and would definitely recommend for all computer needs. Quick to understand the problem and find resolution.
Vincenzo Quattromini
18:08 06 Jan 22
I used Optima for the first time today. Brilliant service !!. Will now be my “go to guys” with any IT issues . Krish was great and resolved all issues first time and within a day .I was expecting to be without my laptop for four or five days so a big Thankyou . Would highly recommend that should you incur IT problems, Optima is the place you need to contact.
Michael Gluckman
19:10 15 Dec 21
They offered same day upgrade to my computer which was carried out efficiently with good communication to me , the client , at all times . I cannot recommend them more strongly
John Charlton
09:50 12 Dec 21
Just a note to say a big thank you to you Nick and Optima computers.Your calmness and reassurance have been fantastic. The service that Optima afforded me with the speedy service is brilliant.Thank you
NOEL SERRANO
23:13 09 Dec 21
The only delay I experienced was waiting for the required replacement part to be delivered, that aside, I have nothing but praise for the quality of their service, very professional and very courteous, and the repair was carried out within a day.
Daniel Haddad
23:34 05 Dec 21
Optima have been great in resolving a niggly problem with my Father's laptop. They went over and above the call of duty to sort the problem and come up with a solution that was both necessary but also reasonable. I cannot recommend them enough and over the last few years they have been the go to computer repair store for me.
Franklyn Skinner
15:30 02 Dec 21
I've used their services for many years now I've always found them to be professional and knowledgeable about their products and services, I've just replaced my laptop and was very happy with the service that I received.
Andrew Mortensen
13:35 27 Nov 21
My P.C crashed - failed hard drive - the guys at Optima replaced the SSD, reloaded all my data so I had the PC back by the end of the week.Excellent service at a fair cost
Ashley Miskin
20:43 24 Nov 21
Great service, big thanks to Khrish for your support and guidance, can’t recommend you guys enough !!!
Rosie Walsh
16:28 18 Nov 21
I came to Optima with a fried laptop and a bunch of other tech problems, and received an excellent service. Krish was extremely responsive and helped find the best solution for each of my devices, managing to recover important data from the damaged laptop.I would thoroughly recommend visiting Optima if you are in need of technical assistance.
Roger Slade
14:47 16 Nov 21
Khrishnan from Optima installed my new iMac desktop and transferred ten years of data from my old Mac to my new one today. It took about three hours to do together with setting up and installing some new software. The process was trouble free and smoothly undertaken. Khrish provided succinct and clear advice and guidance throughout. Altogether a very satisfactory experience. To be recommended.In addition Optima transferred all data from my wife's old and damaged Mac Air to a new one. The prices was cleverly managed as the old computer was damaged beyond repair. The task was completed efficiently and courteously. All in all a very good performance.
Michael Herman
10:05 12 Nov 21
Fast response to initial enquiry, friendly efficient service, quick turnaround. Very happy, would use again and recommend.
Sandip Bhagat
19:22 10 Nov 21
Outstanding service form Optima Computers. My computers hard drive failed and Optima helped to recover the valuable data, where Apple Store failed to deliver. Kudos to Khrish, he pain scathingly manually recovered the files for me. He was very professional throughout and I would definitely recommend Optima for your IT needs.
Peter H
13:00 09 Nov 21
I was impressed Ibraheem's skill and professionalism and was very pleased to get my laptop back in full working order.
Raise Vibration
17:37 21 Oct 21
The screen of my laptop broke off from the keyboard. I took it to Optima to see if it could be saved. For £30 they checked it out, sourced the parts and gave me a quote to repair it. In the end the repair price was not worth it for a 6 year old laptop so I didn't go ahead. Still, I would use this company again as they are professional, trustworthy and nice to deal with.
Laura McKendry
15:49 21 Oct 21
Brilliant. I can't recommend them highly enough! Friendly, competent, trustworthy IT support. Krish went above and beyond to help fix my computer. Massive thanks!
Milan Jacob
14:12 21 Oct 21
I had a great experience with Khrish and his team at Optima Computers. The service was excellent and they guided me and kept me updated throughout the whole process to ensure that I could make the right decision that was beneficial and cost effective. I highly recommend this high quality service.
Plastic Man
18:18 18 Oct 21
Had a 6 year laptop and broke the screen. Optima found the replacement screen which was not easy and replaced within 5 days. They actually replaced the screen within 1 hour of receiving it. Good service and well priced
Jennifer Bougourd
10:14 16 Oct 21
As always support from Optima was fast and efficient . Today my engineer was Khrish who rescued me from crashed word
Alan Nevies
12:26 11 Oct 21
excellent quick response with fully functioning computer within 30 minutes
Ruth Edwards
14:56 01 Oct 21
I have had excellent support from Optima Computers over many years, and particularly so at the moment when a recent nearly successful scam caused me to have to have my computer checked for possible infiltration and viruses. I am very happy to have joined the support membership plan, and the help I have already received from Khrish has left me, an over-eighty year old, feeling both reassured and confident about my future with computers.
James Saker
15:13 29 Sep 21
Great service; I had a deadline the day after and they were able to sort it out very quickly.
Laura Rosenthal
08:59 24 Sep 21
I have always used Optima Computers for my intermittent technical I.T. issues and am now so pleased they are offering an ongoing service combining regular lap top servicing, unlimited I.T help and support when needed ( which is totally invaluable now so much of my work is on line), as well as constant virus scanning and removal, and back up of my files onto their servers. An unmet market need and I’m happy to be utilising it with them as their customer service is always excellent ( thank you Krish!) and they are so reasonably priced and knowledgable
Frederick Westphal
15:46 23 Sep 21
Staff extremely helpful and very proficient in solving my problems. Would definitely recommend them.The personal treatment given to me was excellent
Anna Gorman
09:19 23 Sep 21
Khrish has done an excellent job in setting up my new laptop. He transferred all data from my old laptop and resolved a few software issues. Highly recommended.
Jason Oliver
12:27 21 Sep 21
The service provided by Optima is professional. As a business we have reached out to Khrish for repairs and new hardware. Always knowledgeable and quick to respond to enquiries no matter how big or small. Highly recommended.
Suzanne Korn
16:22 17 Sep 21
All the team were very helpful and did not mind answering all my questions however simple they must have seemed. I really appreciated Ibrahim who came round and stayed until everything was up and running. He showed great patience. Would happily recommend.
Mark McQuinn
05:45 16 Sep 21
The service provided by Optima is professional and courteous. I had a tricky problem with my laptop and Optima staff took a lot of trouble to address the issues. Management, front of house staff and engineers are all knowledgeable and quick to respond to enquiries. Clear and concise explanations concerning the issues with the laptop were provided both by telephone and in person by Optima staff. Highly recommended.
Alex Rivers
09:54 13 Sep 21
Spilled hot tea all over my laptop. Optima recovered the hard drive and fixed the laptop. They kept me informed throughout and I appreciate their service.
Arlette Garcia
13:05 09 Sep 21
Krish at Optima computers has been patient, helpful, attentive and talked through calmly all my computer issues. They have all been sorted out. He upgraded my existing computer and changed my hardware to the new system. I was obviously nervous that it should all go well as it is my work laptop. It was seamless and my laptop is much faster now.
Ed
06:53 07 Sep 21
As always, Optima has come up with the goods and Khrish has been brilliant at guiding me through the right package for my needs. Always dependable, reliable and knowledgeable.
Melody Mount
16:30 06 Sep 21
I would highly recommend!Took my laptop in to repair major water damage after dropping half a bottle of water all across my keyboard.I first spoke to Khrish on the phone and we as very polite and friendly and explained the whole process to me including what my choices would be if the water damage cleaning didn't work. Lot's of other companies won't give you ball park figures or explain the process but Optima did which was very helpful.I then took the laptop in to the shop and was greeted straight away, again very friendly and welcoming. Khrish came and booked my laptop in and again explained the process.I was kept informed the whole way along, including pictures, and after at first thinking that the damage was irreparable, Khrish tried the clean again and it worked.From beginning to end I couldn't be more happy with the service I received from Khrish and Optima and I would definitely use them again if needed!!
Stuart Kershaw
15:22 05 Sep 21
These guys make sense. They listen and give excellent service.The Yekke
Robert Weiner
10:21 02 Sep 21
Optima just upgraded our IT systems and made the journey quick and painless actually completely painless with everyones log ins, local system and cloud access simply working first time.Cant believe our upgrade was so painlessThank you Optima
Helen Heard
13:31 31 Aug 21
I had a very successful afternoon with Khrish who managed to not only transfer all the contents from my seven year old existing computer to my brand new machine, and get me set up with up to date Microsoft office, he then even managed to get the new computer to be able to print on my even older present Printer which still prints fine, but was purchased in the era of windows 7 so had no obvious drivers for windows 10. He did a brilliant job!
Gabriella Mandel
15:47 27 Aug 21
Khrish is amazing! He has continually supported and advised me when needed
Richard Marcus
11:20 25 Aug 21
.I needed a new computer and various computer issues to be resolved. Optima Computers came to my rescue. I am indebted to Ibraheem whose knowledge, skills and understanding solved all my problems and gave me the security I never experience previously. Thank you!
Vicki Wells
18:03 22 Aug 21
This review to to say thank you to Khrish, who helped out of a dire situation, and is still guiding me when I need it.I had not been informed by Plusnet that my email server madasafish, (owned by Plusnet) was too old to have any filters on it. A few weeks ago i started to receive, every few seconds, what seemed to be ransom emails called Lethudian..thousands of them poured in to all my devices, so I re-started my desk top computer, only to find that ALL my data had been removed.I was left with the microsoft screen and various apps.I had backed up my many work folders, but not every document, and most importantly NOT ANY ofmy email folders. Some photos were in the cloud, but not all, and as an amateur photographer this was devastating. I am not tech minded at all, and did not realise email folders could be backed up easily. All of my many clients data had disappeared too.Gutted and panicking that my business was ruined, I found the Optima website, spoke with Khrish, who was so calming,and reassuring and said he was sure he could do something for me.I purchased a new desk top, and took that and my old tower to Khrish, who worked on data retrieval for a few days.I have my folders back, a lot of my email folders, tho strangely not the most recent ones I have worked on, nearly all my photos, even tho finding them is sometimes a challenge. So I can continue with my businessKhrish completely set up my new computer, and it is protected to the hilt! I have also taken up their monitoring service so I can be assured of help at anytime, which i really do needI cannot explain my almost childlike relief when I went to collect my new computer, and I cant thank Khrish enough for his professional and thorough helpPLEASE back up everything you have NOW!!Vicki Wellswells & trembath
Sidney Lightman
11:26 18 Aug 21
Optima's expertise, customer service and friendliness cannot be bettered. Khrish has just spent over an hour successfully sorting out several difficult computer problems for me to my total satisfaction.
Regina Leon
09:02 17 Aug 21
Assisted by Ibraheem, very helpful and moved at my pace so that I could follow and understand him. Patient.
Richard Seymour
13:57 13 Aug 21
Richard SI have been privileged to be a client of Optima Computers since their arrival in Woodside Park 20 years ago and during that time have purchased several computers from them.. Recently I purchased a new PC and Laptop and experienced the same excellent service as always.Khrish was exceptionally helpful both in accessing my requirements and the subsequent setting up, data transfer and with providing ongoing advice.I have no hesitation in recommending Optima Computers and of course Khrish as the service supplied is indeed 5*
Peter Droussiotis
13:32 06 Aug 21
Khrish did an excellent job of making my workstation tidy, efficient and ergonomic so many thanks for that.
Alberto Rossetti
15:26 22 Jul 21
Optima were call and calm in a crises. They helped me retrieve the last few days files which I had accidently deleted in a mad moment this morning.My nerveous breakdown was averted by their quick action and professionalism.
Alison Walsh
11:45 19 Jul 21
Always found thorough, polite, effective to sort out my IT computer issues
Martyn Woolf
19:17 13 Jul 21
Khrish provided superb service and after a dreadful experience he provided comfort and reassurance in a most professional and kindly manner.I was extremely grateful at all levels the whole company is caring and is osympathetic to the demands of sometimes distraught customers .M
David Harris
06:42 24 Jun 21
Optima have supported my IT matters in a totally professional manner. Courteous, speedy and always able to solve problems. In particular my most recent experience with Ibraheem was excellent. He took control and dealt with the fault speedilyDavid Harris
Sylvia Pullen
07:17 02 Jun 21
Great service. Sorted my computer problems. Kept me informed as to what was being done to it. Did not try to do anything I did not want. I would highly recommend Optima to my friends
David Schreiber
18:48 18 May 21
My experience of upgrading and fixing the wifi in our London apartment was excellent. They came promptly and were very efficient and thorough.
Drew Tapperman
07:37 18 May 21
I couldn't be more satisfied with the Optima team. Three years ago they rebuilt my laptop and more than doubled its lifespan, but due to its age, faults are to be expected. I contacted Optima because my Wi-Fi suddenly stopped working. When the laptop was in their hands, they stayed in regular contact with me, informing me of the diagnosis and the possible options for the next step. The issue was resolved swiftly and was cost-effective. Highly recommended.
Andrew Atherton
17:57 28 Apr 21
When I set up my business 11 years ago, I was recommended Optima Computers, and I can honestly say it was the best decision I made for the business. Nick & his team have been nothing short of excellent for the last 11 years, and I would not hesitate to recommend them to anyone else.
Paul Houghton
14:27 26 Apr 21
Optima supplied comms equipment and cabling. They provided helpful advice on the equipment needed and did the install to high standard.
Nick
08:41 25 Apr 21
Optima Computers are an excellent professional company who are always there with Computer support at any time.What a great company Nick Toper
Henna Haroon
08:06 24 Apr 21
Very professional and polite people, they made my website and hosting it and I am very happy with the service. Thank you
Alan Low
10:54 18 Apr 21
I have been an Optima customer for many years and have always received excellent customer service and support, initially as a business user and, in recent years, as a retired private individual struggling to cope with modern technology. Highly recommended.In April 2021 I needed to migrate my 9 year old desktop to a new model. Optima as usual were very helpful and made this daunting task very straightforward with their usual first class support. Highly recommended.
Harshit Jain
11:28 16 Apr 21
Great guys. Local. They know their stuff. And are reasonable in their prices as well.
Ruth
20:36 14 Apr 21
An excellent, professional and efficient service. My Dell computer was assessed remotely and repaired within 24 hours. I won't hesitate to use Optima again if I need to.
Michael Weiss
11:43 07 Apr 21
I needed someone to reconnect an internet cable to my garden office. Spoke with Optima who were responsive and get me informed as to when they could get things done and the progress of the job. Stuart, who came and did the work, was very pleasant and helpful, and above all, professional. Would certainly recommend them.
Susie Zaffran
21:09 05 Apr 21
Excellent work from Optima Computers at our Home where we had wifi signal issues in the loft and some other areas of the house.Quote given was clear and fair, Installation work lasted only 4 hours and cabling done very neatly. Very pleased with the service quality and responsiveness. Thank you to Nick & his engineers.
MALCOLM Gerroll
12:07 26 Mar 21
I HAVE BEEN WITH OPTIMA A LONG TIME NOW AND THEY HAVE ALWAYS HELPED ME WITH COMPUTER PROBLEMS.
Roy Balint-Kurti
10:48 26 Mar 21
I have used Optima several times now to solve domestic IT issues. I have always found them to be very reliable, professional and good value for money. I would highly recommend them.
Betty Grant
10:34 26 Mar 21
I have used this company for some years and have always found them very helpful and professional. They have always sorted any problem with my computer. They have recently helped me with buying a new computer and transferring details from the old. I'm very pleased with the result.
Ari Sarkar
10:20 08 Mar 21
Excellent service and turnaround for my broken laptop, which now works like new. Thanks very much.
Julian Teare
17:51 17 Feb 21
Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.
charlotte stedman
18:53 15 Feb 21
Thanks peter for checking my computer for viruses and malware and advice regarding software. I will definitely recommend this service.
Neil Oates
12:03 14 Feb 21
I took my laptop in as it was running very very slowly - Optima suggested replacing the old HDD with a new SSD - this did the trick and my machine is now faster than it ever was. All this was done in roughly 24 hours
Richard Bradley
12:40 08 Feb 21
We have used Optima Computers since 2012 and can not fault them at all. Well before "Home working" became the norm in 2020 they set up Remote Access for our 3 separate offices in London, Leeds & Warwick.On the very few occasions we encouter any issues they are extremly fast in rectifying any problems. A 1st class service from a very professional company.
Anna Stapleton
12:06 25 Jan 21
Hi Nick, just to let you know that I appreciated very much the support and guidance that Lewis gave me last week.His approach is very professional and supportive.
ERCOFTAC CADO
10:33 14 Jan 21
Pleasant, sufficient service with quick assistance to resolve my problem.Thank you very much.
Alexandra Tusder
15:46 07 Jan 21
Had a very helpful call today with Nick, would definitely recommend their services!
John Frank
14:32 18 Dec 20
I found Optima's Field Engineer totally professional, and did a marvelous job of updating an eight year old computer with a new mid-range computer. Results speak for the themselves!
Bina Kantaria
16:09 07 Dec 20
Optima computers provide an excellent customer experience, starting with a phonecall, identifying the issue and providing the final resolution. I would not hesitate for a second to go back to them. They are going to be my IT go to experts.
Lesley Handscomb
13:59 01 Dec 20
Brilliant service at all times especially from Emma and Peter. Never overcharged and no charge at all for some help. Could not better. WELLDONE
Probuild Developments UK Ltd
10:10 19 Nov 20
Efficient, professional and fastOptima Team was very efficient, as always and boosted our internet signal in very short period of time. As usual, we call them to help us with all our equipment, and we can highly recommend their services.
Pat Marvell
17:28 11 Nov 20
As always, Peter was very helpful and patient! My problem was resolved very quickly.
Joyce Kustow
13:03 30 Oct 20
Highly recommend Optima Computers - they are very professional, efficient and a pleasure to deal with.
Bob Tindall
12:51 20 Oct 20
Really helpful. Prompt, efficient , knowledgeable and reliable. Went out of their way to help out with a problem not really within what we asked them to do, but a difficulty to us, and lent us a piece of equipment temporarily to assist with it
Kristina McGready
11:30 14 Oct 20
Thank you to Peter for helping out recently with an issue with our laptop. The response was very speedy and the service friendly, professional, calm and reassuring. We will come back to Optima in the future with any home IT issues. Many thanks.
Ruth Goodman
17:32 13 Oct 20
Thanks to Peter at Optima Computers for sorting out technical problems with Zoom. All the staff are skilled and polite and reliable. Many thanks
Courtney Raspin
13:10 26 Sep 20
Hi NickJust a note to let you know how lovely Nad and Stuart were to have in the house. They were professional, tidy, courteous, and detail oriented. They treated the house like their own, and took time to ensure we were happy with all wires and access points. They answered all of our questions patiently, and ensured we understood how everything worked. Great guys. Great service. Thank you!
Bob Stephenson
17:38 16 Sep 20
I have used Optima for a number of years now to service and repair my home IT and even though there are now several repair firms nearer to where I live, I continue to use them because of the consistency and quality of service, and value they provide. I like the fact that turn round is quick and you are given a clear, user-focused explanation of the problems discovered and the options for resolution - including (as in this instance) the option not to proceed with what could have been an expensive repair to an ageing machine where replacement or alternative kit bought elsewhere provided the best outcome. It's great to know such a company is there for you when your tech lets you down.
Peter Smith
10:59 14 Sep 20
Excellent service from Nick at Optima in assessing our needs and accessing the best laptop for us. Installation and remote follow up to help with our queries truly excellent. Thank you.
Indulgence
06:19 11 Sep 20
I would highly recommend Optima they always provide a friendly and professional service and are very efficient.
Morris Greenberg
17:28 28 Aug 20
Great experience using this company - really sorted my internet out with no nonsense approach - highly recommend
Lesley Chrysanthou
13:43 06 Aug 20
The guys at Optima recently performed a data transfer for me and dealt with a couple of follow up issues. They were very patient, helpful and professional. I was very impressed by their knowledge and level of service. I highly recommend them and will use them again in future if I need support
Graham Silas
19:16 30 Jul 20
They are very thorough with their work, responsive and quick and completely trustworthy, a pleasure to deal with. The staff at Optima are experts in computer and laptop repairs and I would recommend them highly.
Kitty Nabarro
11:54 20 Jul 20
We have been with Optima Computers for many years. They maintain our home computers, are reliable and very personable. They can easily be contacted for help on the phone when we need it and take time to clearly explain options. Thank you to the team at Optima!
Can't fault the response and scheduled call out. The issue I had was resolved and was way better than I anticipated! Krish listened to my problem initially which is so important and was so careful to ensure it was resolved to how I wanted it. Faultless and the results are already making a big difference to my daily work online! Thank you.
Allison Kaye
07:59 04 Aug 22
My laptop needed a new hard drive and I was given an estimate very quickly which I was happy with. Their communication was excellent, their staff are friendly, polite & very knowledgeable. They explained the problem and answered my questions clearly and my laptop was repaired within 2 days.I therefore have no hesitation in highly recommending Optima Computers, their service is excellent.
Linda Moore
10:05 26 Jul 22
Excellent
mary callaghan
09:30 23 Jul 22
I have been using Optima for IT support when all else fails and they have never failed to fix whatever the problem is - they are absolutely first class
Neale Bacon
13:48 20 Jul 22
Krish was extremely helpful: his advice made sense and he wasn't pushy; he explained the range of options in words and terms I could understand; and the efficiency with which he and the other Optima team presented me with a finished product, has been fantasticI would highly recommend Optima to anybody considering getting their hardware checked or for a new purchase
Laura Bamford
17:16 08 Jul 22
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The Optima Journey
Optima was founded in 2001 by the two current directors Neeraj Shah (Nick Shah) and Satyan Shah (Sat Shah). Whilst the whole world was still in shock with the global dot com crash, Nick and Sat identified a niche gap in the small business IT support workspace in London.
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