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In order to streamline support requests and better serve you, we utilise a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
PWe provide archives and history of all your current and past support requests complete with responses.
Our engineers are working from home and available for any remote support for our business and residential customers.
Please note that engineer responses may be slightly delayed.
Onsite engineer visits are limited to emergencies only – so if you are unable to work from home, please call us and we may be able to assist.
All Covid safety guideline must be adhered to in such cases.
Our telephone numbers remain the same and working hours are Monday to Friday 9am to 5.30pm
Thank you. Stay healthy.