London Online Remote IT Support from £24

Most IT problems can be resolved quickly and affordably via our Remote Connection.

Remote IT Support For Home & Business

In London, we provide secure and high-quality online remote computer support and professional computer repairs on request.

IT Remote Support

Almost all IT support queries can be fixed remotely.

All Your Devices

We are able to remotely connect to any of your devices to help.

Super Fast Response

Our engineers can start fixing the issue in minutes.

Affordable Charges

No call out fees plus we bill in 15 minute intervals!

Our Remote IT Support Services

We will assist you in resolving any technical issues, big or small, without requiring you to leave your home or office. Book your remote support.

This option is only possible if your computer is turned on and connected to the Internet.

Home Remote IT Help – 15min / £24

Ideal for residential and home office users.

Business Remote IT Support -15min / £30

Ideal for business clients looking for managed support.

What IT Problems Can We Fix by Remote Access?

As long as we don’t need to physically check up your PC, we can do everything remotely from deleting malware / viruses to fixing up annoying error messages.

Virus and Malware Removal

Installing software and OS updates

Troubleshooting of daily computer problems

Setup new email accounts (Exchange/IMAP/POP)

Setup backup software to keep your data safe

Resolving wireless networking issues

Setup VPNs and secure remote access

Carry out computer and laptop health checks

Online Remote Computer Repair

It has never been easier to fix your computer problems remotely. Our experienced team of IT Support engineers will be able to remotely diagnose and help to repair your IT issues within minutes – No More wasting time going to a local PC shop.

Using our secure and encrypted Optima remote support service, we can start fixing your PC problems instantly – simply download and run our remote support tool.

Remote IT Support

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

Google Rating

4.9

Based on 238 reviews

Optima Computers

4.9

Laura Rosenthal

08:59 24 Sep 21

I have always used Optima Computers for my intermittent technical I.T. issues and am now so pleased they are offering an ongoing service combining regular lap top servicing, unlimited I.T help and support when needed ( which is totally invaluable now so much of my work is on line), as well as constant virus scanning and removal, and back up of my files onto their servers. An unmet market need and I’m happy to be utilising it with them as their customer service is always excellent ( thank you Krish!) and they are so reasonably priced and knowledgable

M Serban

17:19 23 Sep 21

Frederick Westphal

15:46 23 Sep 21

Staff extremely helpful and very proficient in solving my problems. Would definitely recommend them.The personal treatment given to me was excellent

Abiraj Anpalagan

13:22 23 Sep 21

Sadly my computer is fried but they helped recover the data atleast

Anna Gorman

09:19 23 Sep 21

Khrish has done an excellent job in setting up my new laptop. He transferred all data from my old laptop and resolved a few software issues. Highly recommended.

Jason Oliver

12:27 21 Sep 21

The service provided by Optima is professional. As a business we have reached out to Khrish for repairs and new hardware. Always knowledgeable and quick to respond to enquiries no matter how big or small. Highly recommended.

Suzanne Korn

16:22 17 Sep 21

All the team were very helpful and did not mind answering all my questions however simple they must have seemed. I really appreciated Ibrahim who came round and stayed until everything was up and running. He showed great patience. Would happily recommend.

E N1

21:27 16 Sep 21

Mark McQuinn

05:45 16 Sep 21

The service provided by Optima is professional and courteous. I had a tricky problem with my laptop and Optima staff took a lot of trouble to address the issues. Management, front of house staff and engineers are all knowledgeable and quick to respond to enquiries. Clear and concise explanations concerning the issues with the laptop were provided both by telephone and in person by Optima staff. Highly recommended.

Roger Slade

14:21 14 Sep 21

Khrishnan from Optima installed my new iMac desktop and transferred ten years of data from my old Mac to my new one today. It took about three hours to do together with setting up and installing some new software. The process was trouble free and smoothly undertaken. Khrish provided succinct and clear advice and guidance throughout. Altogether a very satisfactory experience. To be recommended.

Alex Rivers

09:54 13 Sep 21

Spilled hot tea all over my laptop. Optima recovered the hard drive and fixed the laptop. They kept me informed throughout and I appreciate their service.

Arlette Garcia

13:05 09 Sep 21

Krish at Optima computers has been patient, helpful, attentive and talked through calmly all my computer issues. They have all been sorted out. He upgraded my existing computer and changed my hardware to the new system. I was obviously nervous that it should all go well as it is my work laptop. It was seamless and my laptop is much faster now.

John Archibald

19:17 07 Sep 21

Quick responses at reasonable prices

06:53 07 Sep 21

As always, Optima has come up with the goods and Khrish has been brilliant at guiding me through the right package for my needs. Always dependable, reliable and knowledgeable.

Melody Mount

16:30 06 Sep 21

I would highly recommend!Took my laptop in to repair major water damage after dropping half a bottle of water all across my keyboard.I first spoke to Khrish on the phone and we as very polite and friendly and explained the whole process to me including what my choices would be if the water damage cleaning didn't work. Lot's of other companies won't give you ball park figures or explain the process but Optima did which was very helpful.I then took the laptop in to the shop and was greeted straight away, again very friendly and welcoming. Khrish came and booked my laptop in and again explained the process.I was kept informed the whole way along, including pictures, and after at first thinking that the damage was irreparable, Khrish tried the clean again and it worked.From beginning to end I couldn't be more happy with the service I received from Khrish and Optima and I would definitely use them again if needed!!

Stuart Kershaw

15:22 05 Sep 21

These guys make sense. They listen and give excellent service.The Yekke

Robert Weiner

10:21 02 Sep 21

Optima just upgraded our IT systems and made the journey quick and painless actually completely painless with everyones log ins, local system and cloud access simply working first time.Cant believe our upgrade was so painlessThank you Optima

Helen Heard

13:31 31 Aug 21

I had a very successful afternoon with Khrish who managed to not only transfer all the contents from my seven year old existing computer to my brand new machine, and get me set up with up to date Microsoft office, he then even managed to get the new computer to be able to print on my even older present Printer which still prints fine, but was purchased in the era of windows 7 so had no obvious drivers for windows 10. He did a brilliant job!

Iayn G Clark

10:36 31 Aug 21

An issue began yesterday that was causing issues with my work. Fixed remotely in a few minutes. Brilliant as always over the many years I have used them.

Gabriella Mandel

15:47 27 Aug 21

Khrish is amazing! He has continually supported and advised me when needed

Richard Marcus

11:20 25 Aug 21

.I needed a new computer and various computer issues to be resolved. Optima Computers came to my rescue. I am indebted to Ibraheem whose knowledge, skills and understanding solved all my problems and gave me the security I never experience previously. Thank you!

MIKE SALTER

16:30 24 Aug 21

great-worked together well

Vicki Wells

18:03 22 Aug 21

This review to to say thank you to Khrish, who helped out of a dire situation, and is still guiding me when I need it.I had not been informed by Plusnet that my email server madasafish, (owned by Plusnet) was too old to have any filters on it. A few weeks ago i started to receive, every few seconds, what seemed to be ransom emails called Lethudian..thousands of them poured in to all my devices, so I re-started my desk top computer, only to find that ALL my data had been removed.I was left with the microsoft screen and various apps.I had backed up my many work folders, but not every document, and most importantly NOT ANY ofmy email folders. Some photos were in the cloud, but not all, and as an amateur photographer this was devastating. I am not tech minded at all, and did not realise email folders could be backed up easily. All of my many clients data had disappeared too.Gutted and panicking that my business was ruined, I found the Optima website, spoke with Khrish, who was so calming,and reassuring and said he was sure he could do something for me.I purchased a new desk top, and took that and my old tower to Khrish, who worked on data retrieval for a few days.I have my folders back, a lot of my email folders, tho strangely not the most recent ones I have worked on, nearly all my photos, even tho finding them is sometimes a challenge. So I can continue with my businessKhrish completely set up my new computer, and it is protected to the hilt! I have also taken up their monitoring service so I can be assured of help at anytime, which i really do needI cannot explain my almost childlike relief when I went to collect my new computer, and I cant thank Khrish enough for his professional and thorough helpPLEASE back up everything you have NOW!!Vicki Wellswells & trembath

Sidney Lightman

11:26 18 Aug 21

Optima's expertise, customer service and friendliness cannot be bettered. Khrish has just spent over an hour successfully sorting out several difficult computer problems for me to my total satisfaction.

Regina Leon

09:02 17 Aug 21

Assisted by Ibraheem, very helpful and moved at my pace so that I could follow and understand him. Patient.

Richard Seymour

13:57 13 Aug 21

Richard SI have been privileged to be a client of Optima Computers since their arrival in Woodside Park 20 years ago and during that time have purchased several computers from them.. Recently I purchased a new PC and Laptop and experienced the same excellent service as always.Khrish was exceptionally helpful both in accessing my requirements and the subsequent setting up, data transfer and with providing ongoing advice.I have no hesitation in recommending Optima Computers and of course Khrish as the service supplied is indeed 5*

Peter Droussiotis

13:32 06 Aug 21

Khrish did an excellent job of making my workstation tidy, efficient and ergonomic so many thanks for that.

Marilyn Portner

12:13 02 Aug 21

Excellent service.

Ian Morris

17:42 23 Jul 21

Nick at Optima was fast and responsive when I had a late afternoon issue with my computer. He was flexible to fix it at 5pm on a Friday, and then gave me expert guidance on how to avoid similar issues in the future. Optima is my first choice for professional computer maintenance!

Alberto Rossetti

15:26 22 Jul 21

Optima were call and calm in a crises. They helped me retrieve the last few days files which I had accidently deleted in a mad moment this morning.My nerveous breakdown was averted by their quick action and professionalism.

Alison Walsh

11:45 19 Jul 21

Always found thorough, polite, effective to sort out my IT computer issues

Mark Fox

17:55 16 Jul 21

I brought in a water damaged laptop without an appointment. I was dealt with immediately by Ibraheem in a very professional manner. With 24 hours he had assessed the damage (serious) and advised me on options to move ahead. This is a very good company and I have used them a number of times over the years. Highly recommended

Martyn Woolf

19:17 13 Jul 21

Khrish provided superb service and after a dreadful experience he provided comfort and reassurance in a most professional and kindly manner.I was extremely grateful at all levels the whole company is caring and is osympathetic to the demands of sometimes distraught customers .M

Rob Mears

13:28 02 Jul 21

excellent service and response - 100% recommended

Christophe Maximin

13:17 02 Jul 21

David Harris

06:42 24 Jun 21

Optima have supported my IT matters in a totally professional manner. Courteous, speedy and always able to solve problems. In particular my most recent experience with Ibraheem was excellent. He took control and dealt with the fault speedilyDavid Harris

Louisa Walters

10:10 10 Jun 21

Richard Seth-Smith

06:17 10 Jun 21

Diagnosis of a Mac problem required and duly delivered.

Jeremy Shalson

19:04 09 Jun 21

Great service

Harold Leigh

15:36 09 Jun 21

Excellent Service by very helpful staff

Anthony Cohen

13:11 04 Jun 21

Great customer experience

Sylvia Pullen

07:17 02 Jun 21

Great service. Sorted my computer problems. Kept me informed as to what was being done to it. Did not try to do anything I did not want. I would highly recommend Optima to my friends

Warren

09:10 26 May 21

Always very reliable

David Schreiber

18:48 18 May 21

My experience of upgrading and fixing the wifi in our London apartment was excellent. They came promptly and were very efficient and thorough.

Drew Tapperman

07:37 18 May 21

I couldn't be more satisfied with the Optima team. Three years ago they rebuilt my laptop and more than doubled its lifespan, but due to its age, faults are to be expected. I contacted Optima because my Wi-Fi suddenly stopped working. When the laptop was in their hands, they stayed in regular contact with me, informing me of the diagnosis and the possible options for the next step. The issue was resolved swiftly and was cost-effective. Highly recommended.

Raj Raiththa

10:45 07 May 21

Excellent service

Shivam Chotai

16:17 05 May 21

Excellent service, good price - ask for Khrish

mary callaghan

18:43 02 May 21

Excellent

Andrew Atherton

17:57 28 Apr 21

When I set up my business 11 years ago, I was recommended Optima Computers, and I can honestly say it was the best decision I made for the business. Nick & his team have been nothing short of excellent for the last 11 years, and I would not hesitate to recommend them to anyone else.

Paul Houghton

14:27 26 Apr 21

Optima supplied comms equipment and cabling. They provided helpful advice on the equipment needed and did the install to high standard.

Nick

08:41 25 Apr 21

Optima Computers are an excellent professional company who are always there with Computer support at any time.What a great company Nick Toper

Henna Haroon

08:06 24 Apr 21

Very professional and polite people, they made my website and hosting it and I am very happy with the service. Thank you

Alan Low

10:54 18 Apr 21

I have been an Optima customer for many years and have always received excellent customer service and support, initially as a business user and, in recent years, as a retired private individual struggling to cope with modern technology. Highly recommended.In April 2021 I needed to migrate my 9 year old desktop to a new model. Optima as usual were very helpful and made this daunting task very straightforward with their usual first class support. Highly recommended.

Jacky Smith

09:12 17 Apr 21

Kris was so patient and quickly dealt with all our issues. He was polite and professional and we shall use Optima again in the future and have recoomended the company to several people Tha k you for all your help and advice Jacky and Colin

Harshit Jain

11:28 16 Apr 21

Great guys. Local. They know their stuff. And are reasonable in their prices as well.

Ruth

20:36 14 Apr 21

An excellent, professional and efficient service. My Dell computer was assessed remotely and repaired within 24 hours. I won't hesitate to use Optima again if I need to.

Michael Weiss

11:43 07 Apr 21

I needed someone to reconnect an internet cable to my garden office. Spoke with Optima who were responsive and get me informed as to when they could get things done and the progress of the job. Stuart, who came and did the work, was very pleasant and helpful, and above all, professional. Would certainly recommend them.

Susie Zaffran

21:09 05 Apr 21

Excellent work from Optima Computers at our Home where we had wifi signal issues in the loft and some other areas of the house.Quote given was clear and fair, Installation work lasted only 4 hours and cabling done very neatly. Very pleased with the service quality and responsiveness. Thank you to Nick & his engineers.

Michael Woolfe

15:10 30 Mar 21

Positive and efficient

MALCOLM Gerroll

12:07 26 Mar 21

I HAVE BEEN WITH OPTIMA A LONG TIME NOW AND THEY HAVE ALWAYS HELPED ME WITH COMPUTER PROBLEMS.

Roy Balint-Kurti

10:48 26 Mar 21

I have used Optima several times now to solve domestic IT issues. I have always found them to be very reliable, professional and good value for money. I would highly recommend them.

Betty Grant

10:34 26 Mar 21

I have used this company for some years and have always found them very helpful and professional. They have always sorted any problem with my computer. They have recently helped me with buying a new computer and transferring details from the old. I'm very pleased with the result.

Prue Chamberlayne

09:16 20 Mar 21

Excellent service, friendly and swift.

Ari Sarkar

10:20 08 Mar 21

Excellent service and turnaround for my broken laptop, which now works like new. Thanks very much.

Julian Teare

17:51 17 Feb 21

Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.

John Charlton

08:25 16 Feb 21

Just a note to say a big thank you to you Nick and Optima computers.Your calmness and reassurance have been fantastic. The service that Optima afforded me with the collection and return and the speedy service is brilliant.Thank you

charlotte stedman

18:53 15 Feb 21

Thanks peter for checking my computer for viruses and malware and advice regarding software. I will definitely recommend this service.

Neil Oates

12:03 14 Feb 21

I took my laptop in as it was running very very slowly - Optima suggested replacing the old HDD with a new SSD - this did the trick and my machine is now faster than it ever was. All this was done in roughly 24 hours

Richard Bradley

12:40 08 Feb 21

We have used Optima Computers since 2012 and can not fault them at all. Well before "Home working" became the norm in 2020 they set up Remote Access for our 3 separate offices in London, Leeds & Warwick.On the very few occasions we encouter any issues they are extremly fast in rectifying any problems. A 1st class service from a very professional company.

Anna Stapleton

12:06 25 Jan 21

Hi Nick, just to let you know that I appreciated very much the support and guidance that Lewis gave me last week.His approach is very professional and supportive.

ERCOFTAC CADO

10:33 14 Jan 21

Pleasant, sufficient service with quick assistance to resolve my problem.Thank you very much.

Pubudu .Hewage

10:04 14 Jan 21

Thank you Nick & the team. I am a happy customer : )

Alexandra Tusder

15:46 07 Jan 21

Had a very helpful call today with Nick, would definitely recommend their services!

James Conlon

07:31 07 Jan 21

Fantastic service.

John Frank

14:32 18 Dec 20

I found Optima's Field Engineer totally professional, and did a marvelous job of updating an eight year old computer with a new mid-range computer. Results speak for the themselves!

Bina Kantaria

16:09 07 Dec 20

Optima computers provide an excellent customer experience, starting with a phonecall, identifying the issue and providing the final resolution. I would not hesitate for a second to go back to them. They are going to be my IT go to experts.

Lesley Handscomb

13:59 01 Dec 20

Brilliant service at all times especially from Emma and Peter. Never overcharged and no charge at all for some help. Could not better. WELLDONE

Probuild Developments UK Ltd

10:10 19 Nov 20

Efficient, professional and fastOptima Team was very efficient, as always and boosted our internet signal in very short period of time. As usual, we call them to help us with all our equipment, and we can highly recommend their services.

Jayde Hudson

18:27 18 Nov 20

Pat Marvell

17:28 11 Nov 20

As always, Peter was very helpful and patient! My problem was resolved very quickly.

Joyce Kustow

13:03 30 Oct 20

Highly recommend Optima Computers - they are very professional, efficient and a pleasure to deal with.

Bob Tindall

12:51 20 Oct 20

Really helpful. Prompt, efficient , knowledgeable and reliable. Went out of their way to help out with a problem not really within what we asked them to do, but a difficulty to us, and lent us a piece of equipment temporarily to assist with it

Kristina McGready

11:30 14 Oct 20

Thank you to Peter for helping out recently with an issue with our laptop. The response was very speedy and the service friendly, professional, calm and reassuring. We will come back to Optima in the future with any home IT issues. Many thanks.

Ruth Goodman

17:32 13 Oct 20

Thanks to Peter at Optima Computers for sorting out technical problems with Zoom. All the staff are skilled and polite and reliable. Many thanks

Courtney Raspin

13:10 26 Sep 20

Hi NickJust a note to let you know how lovely Nad and Stuart were to have in the house. They were professional, tidy, courteous, and detail oriented. They treated the house like their own, and took time to ensure we were happy with all wires and access points. They answered all of our questions patiently, and ensured we understood how everything worked. Great guys. Great service. Thank you!

Bob Stephenson

17:38 16 Sep 20

I have used Optima for a number of years now to service and repair my home IT and even though there are now several repair firms nearer to where I live, I continue to use them because of the consistency and quality of service, and value they provide. I like the fact that turn round is quick and you are given a clear, user-focused explanation of the problems discovered and the options for resolution - including (as in this instance) the option not to proceed with what could have been an expensive repair to an ageing machine where replacement or alternative kit bought elsewhere provided the best outcome. It's great to know such a company is there for you when your tech lets you down.

Peter Smith

10:59 14 Sep 20

Excellent service from Nick at Optima in assessing our needs and accessing the best laptop for us. Installation and remote follow up to help with our queries truly excellent. Thank you.

Indulgence

06:19 11 Sep 20

I would highly recommend Optima they always provide a friendly and professional service and are very efficient.

Tamara Jacobs

13:12 04 Sep 20

Morris Greenberg

17:28 28 Aug 20

Great experience using this company - really sorted my internet out with no nonsense approach - highly recommend

roberto dinu

11:55 26 Aug 20

Arnold Berman

11:20 20 Aug 20

Highly recommend. Have been using these guys for 20 years. Great team!

Lesley Chrysanthou

13:43 06 Aug 20

The guys at Optima recently performed a data transfer for me and dealt with a couple of follow up issues. They were very patient, helpful and professional. I was very impressed by their knowledge and level of service. I highly recommend them and will use them again in future if I need support

Graham Silas

19:16 30 Jul 20

They are very thorough with their work, responsive and quick and completely trustworthy, a pleasure to deal with. The staff at Optima are experts in computer and laptop repairs and I would recommend them highly.

Kitty Nabarro

11:54 20 Jul 20

We have been with Optima Computers for many years. They maintain our home computers, are reliable and very personable. They can easily be contacted for help on the phone when we need it and take time to clearly explain options. Thank you to the team at Optima!

Carolyn Spinks

06:40 14 Jul 20

When your laptop is on its last legs and your whole life is about to disappear on a faulty hard drive, these are the go-to guys. I have never been more grateful to have someone take care of it, let me know step by step what is happening, and to try their best to remedy what could be disastrous. Thanks to Peter I left with a brand new fully operational lap top once again. I would say very reasonable costs too.

David Harvie-Austin

17:43 22 Jun 20

As usual work and service were spot on - thank you

Selma Shrank

08:19 16 Jun 20

david harvieaustin

12:10 15 Jun 20

Always been extremely helpful over the last 16 years I have been with them. Today was no exception - thank you

Joe McArdle

11:26 11 Jun 20

Had my MacBook Pro repaired and upgraded recently with the guys at Optima, very helpful, friendly and quick service. Knowledgable guys and very professional. Tony was who I dealt with, I was very happy with the communication and level of care/help. Really recommend Optima, thanks a lot Tony and the team.

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