INDUSTRY LEADING

Residential IT Support Packages

Secure Monitoring

£6 / month

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* Set-up cost: FREE
Ad Hoc Support
Best For Basic Users

  • Covers 1 Computer (Win/Mac)
  • 24/7 System Health Monitoring with Monthly Servicing
  • Minimum 1 year contract – payable annually
  • Enterprise Grade Anti-Virus & Anti-Malware
  • Terms & Conditions

Silver

£20 / month

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* Set-up cost: FREE
Low Priority Inclusive Support
Best for Home Users

  • Covers 1 Computer (Win/Mac)
  • Initial Mini Health Check for your computer
  • 24/7 System Health Monitoring with Monthly Servicing
  • Minimum 1 year contract – payable monthly
  • 1 Remote Support per month (Low Priority) (Mon-Fri 9am-5pm)
  • Enterprise Grade Anti-Virus & Anti-Malware
  • Terms & Conditions

Gold

£30 / month

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* Set-up cost: FREE
Priority Inclusive Support
Best for Priority Home Office Users

  • Covers 1 Computer (Win/Mac)
  • Initial Full Health Check for your computer
  • 24/7 System Health Monitoring with Weekly Servicing
  • Minimum 1 year contract – payable monthly
  • Priority Unlimited Remote Support (Mon-Fri 9am-5pm)
  • Enterprise Grade Anti-Virus & Anti-Malware
  • 100GB Secure Cloud Backup for your computer
  • Unlimited advice on any IT queries regarding your computer
  • Manufacturer Warranty Management
  • Free Labour on out of Warranty Repairs
    Free labour on out of Warranty Repair Cover:

    • We will cover the labour cost of fitting any malfunctioning part if purchased from Optima
    • Accidental damage is not included in this cover
    • Software Setup, Data Recovery, Transfer and Configuration not included in this cover
    • Repairs will only be undertaken in our workshop in Finchley
  • Annual Internal valet for Computer
    Annual Internal Valet for Computer

    • Conducted annual upon appointment at our workshop
  • Terms & Conditions
  • Residential IT Support Sign Up

  • Dear Optima Client,

    We will be closed on the day of the Coronation of His Majesty The King.

    May 8th – CLOSED
  • Dear Optima Client,

     

    We’ve all worked hard this year, so to give our team a well-earned rest we’ll be knocking off for the Christmas break.

    During this period, for EMERGENCIES ONLY please contact us via the Optima icon on the bottom right of your screen.

    Our phone lines will not be manned during the Christmas break and we will not be receiving any voicemails.

    Christmas Opening Times

    Friday 22nd Dec 9am – 2pm
    Dec 23rd – Jan 1st CLOSED
    Tuesday 2nd Jan 9am – 6pm

     

    Wishing you a Merry Christmas and a Happy New Year!

    May the festive season bring you and your loved ones immense joy and happiness.