Residential IT Support Packages

INDUSTRY LEADING

Residential IT Support Packages

Secure Monitoring

£6 / month

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* Set-up cost: FREE
Basic

Covers 1 Computer (Win/Mac)
Initial Mini Health Check for your computer
24/7 System Health Monitoring with Monthly Servicing
Minimum 1 year contract – payable annually
Enterprise Grade Anti-Virus & Anti-Malware
Unlimited Remote Support (Mon to Fri 9am to 5pm)
100GB Secure Cloud Backup for your computer
Unlimited advice on any IT queries regarding your computer
Terms & Conditions

Silver

£24 / month

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* Set-up cost: FREE
Standard

Covers 1 Computer (Win/Mac)
Initial Mini Health Check for your computer
24/7 System Health Monitoring with Weekly Servicing
Minimum 1 year contract – payable monthly
Standard Unlimited Remote Support (Mon to Fri 9am to 5pm)
Enterprise Grade Anti-Virus & Anti-Malware
100GB Secure Cloud Backup for your computer
Unlimited advice on any IT queries regarding your computer
Terms & Conditions

Gold

£30 / month

Order Now
* Set-up cost: FREE
Most Popular

Covers 1 Computer (Win/Mac)
Initial Mini Health Check for your computer
24/7 System Health Monitoring with Weekly Servicing
Minimum 1 year contract – payable monthly
Priority Unlimited Remote Support (Mon to Fri 9am to 5pm)
Enterprise Grade Anti-Virus & Anti-Malware
100GB Secure Cloud Backup for your computer
Unlimited advice on any IT queries regarding your computer
Annual Internal valet for Computer*
Terms & Conditions

Estelle Blake

14:46 07 Jan 22

Extremely professional company to deal with. Knowledgeable staff and would definitely recommend for all computer needs. Quick to understand the problem and find resolution.

Vincenzo Quattromini

18:08 06 Jan 22

I used Optima for the first time today. Brilliant service !!. Will now be my “go to guys” with any IT issues . Krish was great and resolved all issues first time and within a day .I was expecting to be without my laptop for four or five days so a big Thankyou . Would highly recommend that should you incur IT problems, Optima is the place you need to contact.

Michael Gluckman

19:10 15 Dec 21

They offered same day upgrade to my computer which was carried out efficiently with good communication to me , the client , at all times . I cannot recommend them more strongly

John Charlton

09:50 12 Dec 21

Just a note to say a big thank you to you Nick and Optima computers.Your calmness and reassurance have been fantastic. The service that Optima afforded me with the speedy service is brilliant.Thank you

NOEL SERRANO

23:13 09 Dec 21

The only delay I experienced was waiting for the required replacement part to be delivered, that aside, I have nothing but praise for the quality of their service, very professional and very courteous, and the repair was carried out within a day.

Daniel Haddad

23:34 05 Dec 21

Optima have been great in resolving a niggly problem with my Father's laptop. They went over and above the call of duty to sort the problem and come up with a solution that was both necessary but also reasonable. I cannot recommend them enough and over the last few years they have been the go to computer repair store for me.

Franklyn Skinner

15:30 02 Dec 21

I've used their services for many years now I've always found them to be professional and knowledgeable about their products and services, I've just replaced my laptop and was very happy with the service that I received.

Andrew Mortensen

13:35 27 Nov 21

My P.C crashed - failed hard drive - the guys at Optima replaced the SSD, reloaded all my data so I had the PC back by the end of the week.Excellent service at a fair cost

Ashley Miskin

20:43 24 Nov 21

Great service, big thanks to Khrish for your support and guidance, can’t recommend you guys enough !!!

Stuart Berliner

17:15 24 Nov 21

Excellent service. Problem solved via off site and online assistance.

Rosie Walsh

16:28 18 Nov 21

I came to Optima with a fried laptop and a bunch of other tech problems, and received an excellent service. Krish was extremely responsive and helped find the best solution for each of my devices, managing to recover important data from the damaged laptop.I would thoroughly recommend visiting Optima if you are in need of technical assistance.

Roger Slade

14:47 16 Nov 21

Khrishnan from Optima installed my new iMac desktop and transferred ten years of data from my old Mac to my new one today. It took about three hours to do together with setting up and installing some new software. The process was trouble free and smoothly undertaken. Khrish provided succinct and clear advice and guidance throughout. Altogether a very satisfactory experience. To be recommended.In addition Optima transferred all data from my wife's old and damaged Mac Air to a new one. The prices was cleverly managed as the old computer was damaged beyond repair. The task was completed efficiently and courteously. All in all a very good performance.

Michael Herman

10:05 12 Nov 21

Fast response to initial enquiry, friendly efficient service, quick turnaround. Very happy, would use again and recommend.

Sandip Bhagat

19:22 10 Nov 21

Outstanding service form Optima Computers. My computers hard drive failed and Optima helped to recover the valuable data, where Apple Store failed to deliver. Kudos to Khrish, he pain scathingly manually recovered the files for me. He was very professional throughout and I would definitely recommend Optima for your IT needs.

S W

17:32 10 Nov 21

Peter H

13:00 09 Nov 21

I was impressed Ibraheem's skill and professionalism and was very pleased to get my laptop back in full working order.

Debra Brunner

18:46 21 Oct 21

Raise Vibration

17:37 21 Oct 21

The screen of my laptop broke off from the keyboard. I took it to Optima to see if it could be saved. For £30 they checked it out, sourced the parts and gave me a quote to repair it. In the end the repair price was not worth it for a 6 year old laptop so I didn't go ahead. Still, I would use this company again as they are professional, trustworthy and nice to deal with.

Laura McKendry

15:49 21 Oct 21

Brilliant. I can't recommend them highly enough! Friendly, competent, trustworthy IT support. Krish went above and beyond to help fix my computer. Massive thanks!

Milan Jacob

14:12 21 Oct 21

I had a great experience with Khrish and his team at Optima Computers. The service was excellent and they guided me and kept me updated throughout the whole process to ensure that I could make the right decision that was beneficial and cost effective. I highly recommend this high quality service.

Plastic Man

18:18 18 Oct 21

Had a 6 year laptop and broke the screen. Optima found the replacement screen which was not easy and replaced within 5 days. They actually replaced the screen within 1 hour of receiving it. Good service and well priced

Jennifer Bougourd

10:14 16 Oct 21

As always support from Optima was fast and efficient . Today my engineer was Khrish who rescued me from crashed word

Alan Nevies

12:26 11 Oct 21

excellent quick response with fully functioning computer within 30 minutes

WENDY WEBSTER

17:14 08 Oct 21

Federica Rossi

13:49 08 Oct 21

Reliable, friendly, professional and very good service!

malcolm segal

09:20 06 Oct 21

a very professional company

Tony Ellis

08:30 06 Oct 21

Very helpful and understanding

Ruth Edwards

14:56 01 Oct 21

I have had excellent support from Optima Computers over many years, and particularly so at the moment when a recent nearly successful scam caused me to have to have my computer checked for possible infiltration and viruses. I am very happy to have joined the support membership plan, and the help I have already received from Khrish has left me, an over-eighty year old, feeling both reassured and confident about my future with computers.

James Saker

15:13 29 Sep 21

Great service; I had a deadline the day after and they were able to sort it out very quickly.

Richard Philip

14:11 28 Sep 21

Always very professional and quick turn around

Laura Rosenthal

08:59 24 Sep 21

I have always used Optima Computers for my intermittent technical I.T. issues and am now so pleased they are offering an ongoing service combining regular lap top servicing, unlimited I.T help and support when needed ( which is totally invaluable now so much of my work is on line), as well as constant virus scanning and removal, and back up of my files onto their servers. An unmet market need and I’m happy to be utilising it with them as their customer service is always excellent ( thank you Krish!) and they are so reasonably priced and knowledgable

M Serban

17:19 23 Sep 21

Frederick Westphal

15:46 23 Sep 21

Staff extremely helpful and very proficient in solving my problems. Would definitely recommend them.The personal treatment given to me was excellent

Abiraj Anpalagan

13:22 23 Sep 21

Sadly my computer is fried but they helped recover the data atleast

Anna Gorman

09:19 23 Sep 21

Khrish has done an excellent job in setting up my new laptop. He transferred all data from my old laptop and resolved a few software issues. Highly recommended.

Jason Oliver

12:27 21 Sep 21

The service provided by Optima is professional. As a business we have reached out to Khrish for repairs and new hardware. Always knowledgeable and quick to respond to enquiries no matter how big or small. Highly recommended.

Suzanne Korn

16:22 17 Sep 21

All the team were very helpful and did not mind answering all my questions however simple they must have seemed. I really appreciated Ibrahim who came round and stayed until everything was up and running. He showed great patience. Would happily recommend.

E N1

21:27 16 Sep 21

Mark McQuinn

05:45 16 Sep 21

The service provided by Optima is professional and courteous. I had a tricky problem with my laptop and Optima staff took a lot of trouble to address the issues. Management, front of house staff and engineers are all knowledgeable and quick to respond to enquiries. Clear and concise explanations concerning the issues with the laptop were provided both by telephone and in person by Optima staff. Highly recommended.

Alex Rivers

09:54 13 Sep 21

Spilled hot tea all over my laptop. Optima recovered the hard drive and fixed the laptop. They kept me informed throughout and I appreciate their service.

Arlette Garcia

13:05 09 Sep 21

Krish at Optima computers has been patient, helpful, attentive and talked through calmly all my computer issues. They have all been sorted out. He upgraded my existing computer and changed my hardware to the new system. I was obviously nervous that it should all go well as it is my work laptop. It was seamless and my laptop is much faster now.

John Archibald

19:17 07 Sep 21

Quick responses at reasonable prices

06:53 07 Sep 21

As always, Optima has come up with the goods and Khrish has been brilliant at guiding me through the right package for my needs. Always dependable, reliable and knowledgeable.

Melody Mount

16:30 06 Sep 21

I would highly recommend!Took my laptop in to repair major water damage after dropping half a bottle of water all across my keyboard.I first spoke to Khrish on the phone and we as very polite and friendly and explained the whole process to me including what my choices would be if the water damage cleaning didn't work. Lot's of other companies won't give you ball park figures or explain the process but Optima did which was very helpful.I then took the laptop in to the shop and was greeted straight away, again very friendly and welcoming. Khrish came and booked my laptop in and again explained the process.I was kept informed the whole way along, including pictures, and after at first thinking that the damage was irreparable, Khrish tried the clean again and it worked.From beginning to end I couldn't be more happy with the service I received from Khrish and Optima and I would definitely use them again if needed!!

Stuart Kershaw

15:22 05 Sep 21

These guys make sense. They listen and give excellent service.The Yekke

Robert Weiner

10:21 02 Sep 21

Optima just upgraded our IT systems and made the journey quick and painless actually completely painless with everyones log ins, local system and cloud access simply working first time.Cant believe our upgrade was so painlessThank you Optima

Helen Heard

13:31 31 Aug 21

I had a very successful afternoon with Khrish who managed to not only transfer all the contents from my seven year old existing computer to my brand new machine, and get me set up with up to date Microsoft office, he then even managed to get the new computer to be able to print on my even older present Printer which still prints fine, but was purchased in the era of windows 7 so had no obvious drivers for windows 10. He did a brilliant job!

Iayn G Clark

10:36 31 Aug 21

An issue began yesterday that was causing issues with my work. Fixed remotely in a few minutes. Brilliant as always over the many years I have used them.

Gabriella Mandel

15:47 27 Aug 21

Khrish is amazing! He has continually supported and advised me when needed

Richard Marcus

11:20 25 Aug 21

.I needed a new computer and various computer issues to be resolved. Optima Computers came to my rescue. I am indebted to Ibraheem whose knowledge, skills and understanding solved all my problems and gave me the security I never experience previously. Thank you!

MIKE SALTER

16:30 24 Aug 21

great-worked together well

Vicki Wells

18:03 22 Aug 21

This review to to say thank you to Khrish, who helped out of a dire situation, and is still guiding me when I need it.I had not been informed by Plusnet that my email server madasafish, (owned by Plusnet) was too old to have any filters on it. A few weeks ago i started to receive, every few seconds, what seemed to be ransom emails called Lethudian..thousands of them poured in to all my devices, so I re-started my desk top computer, only to find that ALL my data had been removed.I was left with the microsoft screen and various apps.I had backed up my many work folders, but not every document, and most importantly NOT ANY ofmy email folders. Some photos were in the cloud, but not all, and as an amateur photographer this was devastating. I am not tech minded at all, and did not realise email folders could be backed up easily. All of my many clients data had disappeared too.Gutted and panicking that my business was ruined, I found the Optima website, spoke with Khrish, who was so calming,and reassuring and said he was sure he could do something for me.I purchased a new desk top, and took that and my old tower to Khrish, who worked on data retrieval for a few days.I have my folders back, a lot of my email folders, tho strangely not the most recent ones I have worked on, nearly all my photos, even tho finding them is sometimes a challenge. So I can continue with my businessKhrish completely set up my new computer, and it is protected to the hilt! I have also taken up their monitoring service so I can be assured of help at anytime, which i really do needI cannot explain my almost childlike relief when I went to collect my new computer, and I cant thank Khrish enough for his professional and thorough helpPLEASE back up everything you have NOW!!Vicki Wellswells & trembath

Sidney Lightman

11:26 18 Aug 21

Optima's expertise, customer service and friendliness cannot be bettered. Khrish has just spent over an hour successfully sorting out several difficult computer problems for me to my total satisfaction.

Regina Leon

09:02 17 Aug 21

Assisted by Ibraheem, very helpful and moved at my pace so that I could follow and understand him. Patient.

Richard Seymour

13:57 13 Aug 21

Richard SI have been privileged to be a client of Optima Computers since their arrival in Woodside Park 20 years ago and during that time have purchased several computers from them.. Recently I purchased a new PC and Laptop and experienced the same excellent service as always.Khrish was exceptionally helpful both in accessing my requirements and the subsequent setting up, data transfer and with providing ongoing advice.I have no hesitation in recommending Optima Computers and of course Khrish as the service supplied is indeed 5*

Peter Droussiotis

13:32 06 Aug 21

Khrish did an excellent job of making my workstation tidy, efficient and ergonomic so many thanks for that.

Marilyn Portner

12:13 02 Aug 21

Excellent service.

Ian Morris

17:42 23 Jul 21

Nick at Optima was fast and responsive when I had a late afternoon issue with my computer. He was flexible to fix it at 5pm on a Friday, and then gave me expert guidance on how to avoid similar issues in the future. Optima is my first choice for professional computer maintenance!

Alberto Rossetti

15:26 22 Jul 21

Optima were call and calm in a crises. They helped me retrieve the last few days files which I had accidently deleted in a mad moment this morning.My nerveous breakdown was averted by their quick action and professionalism.

Alison Walsh

11:45 19 Jul 21

Always found thorough, polite, effective to sort out my IT computer issues

Mark Fox

17:55 16 Jul 21

I brought in a water damaged laptop without an appointment. I was dealt with immediately by Ibraheem in a very professional manner. With 24 hours he had assessed the damage (serious) and advised me on options to move ahead. This is a very good company and I have used them a number of times over the years. Highly recommended

Martyn Woolf

19:17 13 Jul 21

Khrish provided superb service and after a dreadful experience he provided comfort and reassurance in a most professional and kindly manner.I was extremely grateful at all levels the whole company is caring and is osympathetic to the demands of sometimes distraught customers .M

Rob Mears

13:28 02 Jul 21

excellent service and response - 100% recommended

Christophe Maximin

13:17 02 Jul 21

David Harris

06:42 24 Jun 21

Optima have supported my IT matters in a totally professional manner. Courteous, speedy and always able to solve problems. In particular my most recent experience with Ibraheem was excellent. He took control and dealt with the fault speedilyDavid Harris

Louisa Walters

10:10 10 Jun 21

Richard Seth-Smith

06:17 10 Jun 21

Diagnosis of a Mac problem required and duly delivered.

Jeremy Shalson

19:04 09 Jun 21

Great service

Harold Leigh

15:36 09 Jun 21

Excellent Service by very helpful staff

Anthony Cohen

13:11 04 Jun 21

Great customer experience

Sylvia Pullen

07:17 02 Jun 21

Great service. Sorted my computer problems. Kept me informed as to what was being done to it. Did not try to do anything I did not want. I would highly recommend Optima to my friends

Warren

09:10 26 May 21

Always very reliable

David Schreiber

18:48 18 May 21

My experience of upgrading and fixing the wifi in our London apartment was excellent. They came promptly and were very efficient and thorough.

Drew Tapperman

07:37 18 May 21

I couldn't be more satisfied with the Optima team. Three years ago they rebuilt my laptop and more than doubled its lifespan, but due to its age, faults are to be expected. I contacted Optima because my Wi-Fi suddenly stopped working. When the laptop was in their hands, they stayed in regular contact with me, informing me of the diagnosis and the possible options for the next step. The issue was resolved swiftly and was cost-effective. Highly recommended.

Raj Raiththa

10:45 07 May 21

Excellent service

Shivam Chotai

16:17 05 May 21

Excellent service, good price - ask for Khrish

mary callaghan

18:43 02 May 21

Excellent

Andrew Atherton

17:57 28 Apr 21

When I set up my business 11 years ago, I was recommended Optima Computers, and I can honestly say it was the best decision I made for the business. Nick & his team have been nothing short of excellent for the last 11 years, and I would not hesitate to recommend them to anyone else.

Paul Houghton

14:27 26 Apr 21

Optima supplied comms equipment and cabling. They provided helpful advice on the equipment needed and did the install to high standard.

Nick

08:41 25 Apr 21

Optima Computers are an excellent professional company who are always there with Computer support at any time.What a great company Nick Toper

Henna Haroon

08:06 24 Apr 21

Very professional and polite people, they made my website and hosting it and I am very happy with the service. Thank you

Alan Low

10:54 18 Apr 21

I have been an Optima customer for many years and have always received excellent customer service and support, initially as a business user and, in recent years, as a retired private individual struggling to cope with modern technology. Highly recommended.In April 2021 I needed to migrate my 9 year old desktop to a new model. Optima as usual were very helpful and made this daunting task very straightforward with their usual first class support. Highly recommended.

Jacky Smith

09:12 17 Apr 21

Kris was so patient and quickly dealt with all our issues. He was polite and professional and we shall use Optima again in the future and have recoomended the company to several people Tha k you for all your help and advice Jacky and Colin

Harshit Jain

11:28 16 Apr 21

Great guys. Local. They know their stuff. And are reasonable in their prices as well.

Ruth

20:36 14 Apr 21

An excellent, professional and efficient service. My Dell computer was assessed remotely and repaired within 24 hours. I won't hesitate to use Optima again if I need to.

Michael Weiss

11:43 07 Apr 21

I needed someone to reconnect an internet cable to my garden office. Spoke with Optima who were responsive and get me informed as to when they could get things done and the progress of the job. Stuart, who came and did the work, was very pleasant and helpful, and above all, professional. Would certainly recommend them.

Susie Zaffran

21:09 05 Apr 21

Excellent work from Optima Computers at our Home where we had wifi signal issues in the loft and some other areas of the house.Quote given was clear and fair, Installation work lasted only 4 hours and cabling done very neatly. Very pleased with the service quality and responsiveness. Thank you to Nick & his engineers.

Michael Woolfe

15:10 30 Mar 21

Positive and efficient

MALCOLM Gerroll

12:07 26 Mar 21

I HAVE BEEN WITH OPTIMA A LONG TIME NOW AND THEY HAVE ALWAYS HELPED ME WITH COMPUTER PROBLEMS.

Roy Balint-Kurti

10:48 26 Mar 21

I have used Optima several times now to solve domestic IT issues. I have always found them to be very reliable, professional and good value for money. I would highly recommend them.

Betty Grant

10:34 26 Mar 21

I have used this company for some years and have always found them very helpful and professional. They have always sorted any problem with my computer. They have recently helped me with buying a new computer and transferring details from the old. I'm very pleased with the result.

Prue Chamberlayne

09:16 20 Mar 21

Excellent service, friendly and swift.

Ari Sarkar

10:20 08 Mar 21

Excellent service and turnaround for my broken laptop, which now works like new. Thanks very much.

Julian Teare

17:51 17 Feb 21

Very attentive service. Problem was diagnosed quickly and efficiently. Was back in action faster than anticipated. Would highly recommend.

charlotte stedman

18:53 15 Feb 21

Thanks peter for checking my computer for viruses and malware and advice regarding software. I will definitely recommend this service.

Neil Oates

12:03 14 Feb 21

I took my laptop in as it was running very very slowly - Optima suggested replacing the old HDD with a new SSD - this did the trick and my machine is now faster than it ever was. All this was done in roughly 24 hours

Richard Bradley

12:40 08 Feb 21

We have used Optima Computers since 2012 and can not fault them at all. Well before "Home working" became the norm in 2020 they set up Remote Access for our 3 separate offices in London, Leeds & Warwick.On the very few occasions we encouter any issues they are extremly fast in rectifying any problems. A 1st class service from a very professional company.

Anna Stapleton

12:06 25 Jan 21

Hi Nick, just to let you know that I appreciated very much the support and guidance that Lewis gave me last week.His approach is very professional and supportive.

ERCOFTAC CADO

10:33 14 Jan 21

Pleasant, sufficient service with quick assistance to resolve my problem.Thank you very much.

Pubudu .Hewage

10:04 14 Jan 21

Thank you Nick & the team. I am a happy customer : )

INDUSTRY LEADING