Step 1 – Book & Send

Book online

Complete the booking form for your data recovery. This should take less than 5 minutes and will start the data recovery process.

You have the option of:
– Bringing the drive into our workshop.
– We can arrange a collection from your premises.

Send your device

If you select the collection option, we will provide you a label to print and stick on the box. It doesn’t get any easier than this.

Make sure your device is well packaged so it doesn’t get damaged during shipping. We’ve also provided you with some helpful ideas.

Track progress

Once your data recovery has been scheduled, we will keep you updated via our online portal. We will send you updates at important points throughout the process.

We’re always here to help if you have any questions during the process.

Step 2 – Evaluation

On receipt

When we get your device, we will send you a message via our online portal.

One of our data recovery engineers will usually analyse your device the same day.


By sending the device for data recovery to us, you agree to the Basic recovery charge. Under this service, we will try to get the data back if we can. If the device needs Standard or Advanced service, we will let you know which service is needed and why. We will need your email confirmation and payment to move forward. If you don’t want to proceed, we can stop the work, return the device, and there will be no further costs to return the device to you.

Step 3 – Data recovery

Your data recovered

Your data will be retrieved by one of our skilled data recovery technicians (in-house or in-lab) whether your recovery just requires our basic service or we receive your approval for the standard or advanced service.

Standard & Advanced methods

The process may take a little longer if you require standard or advanced recovery. It is in our best interest to be successful and carry out the recovery as quickly as possible, however turnaround times can vary depending on the availability of replacement parts and the speed with which we can obtain data.

Recovery complete

The data will be copied onto an encrypted external USB hard drive and returned to you along with your original device after it has been recovered. Your data will be kept in a secure copy on-site for 30 days before being securely erased.

Step 4 – Return your data

Ready for return

We will notify you through our online portal when your data recovery is complete and ready for shipping.

As payments will already have been made, there will be no further action required from you.

Data returned

Your device, together with any recovered data, will be returned by courier to the address specified on the booking form.We will separately email the encryption password to you.

Book your Data Recovery

Fixed prices. No hidden costs.

Book Online View Pricing

Devices Covered

We can recover data from the following devices:

  • Tablet & iPad »
  • Mobile Phones & iPhone »
  • Server/Raid »
  • SD Memory cards (SD/SDHC) »

Causes of data loss

If your device is affected by any of the following issues, please contact us immediately and turn off your device.

Any attempt to retrieve data without professional assistance may result in the loss of additional data.

  • Computer will not start up
  • Unusual Noise / Head Failure
  • Power Surge / Outage
  • Virus/Spyware
  • Impact Trauma
  • Fire or Water Damage
  • Deleted Files

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

Google Rating
Based on 386 reviews

Krish at Optima was really helpful and went above and beyond in his advice. Cannot recommend highly enough! Thank you.
Avi Djanogly
Avi Djanogly
Always very professional and quick turn around - thanks Krish!
Richard Philip
Richard Philip
Excellent and professional service as always. Have used Optima for several years and never disappointed. Krish has always been very helpful and today, Sam went the extra mile to resolve my laptop issue in a short space of time. Very grateful for the support offered by such knowledgeable people. It is good to support our local business who offer a great service.Many thanks.
From the moment Khrish replied to my initial enquiry, I knew my Mac was in safe hands.Khrish and his team kept me informed throughout the process and completed the task quickly, effectively and at a good price.I can't speak highly enough of the service I received from Optima - 'Thank-you' Khrish!
Geoff Carr
Geoff Carr
As usual Optima and Khrish have sorted out the problem with a quick turnaround.thank you
Patricia Salem
Patricia Salem

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  • Dear Optima Client,

    We will be closed on the day of the Coronation of His Majesty The King.

    May 8th – CLOSED