Our Data Recovery Process

Step 1

Book & Send

Book your recovery and we will arrange the collection of your device.

Step 2

Analysis

We’ll examine your device and get back to you with data recovery costs.

Step 3

Data Recovery

Once you approve the costs, we will start your data recovery

Step 4

Return your Device

We will send back your device and the recovered data on encrypted media.

Step 1 – Book & Send

Book online

Complete the booking form for your data recovery. This should take less than 5 minutes and will start the data recovery process.

You have the option of:
– Bringing the drive into our workshop.
– We can arrange a collection from your premises.

Send your device

If you select the collection option, we will provide you a label to print and stick on the box. It doesn’t get any easier than this.

Make sure your device is well packaged so it doesn’t get damaged during shipping. We’ve also provided you with some helpful ideas.

Track progress

Once your data recovery has been scheduled, we will keep you updated via our online portal. We will send you updates at important points throughout the process.

We’re always here to help if you have any questions during the process.

Step 2 – Evaluation

On receipt

When we get your device, we will send you a message via our online portal.

One of our data recovery engineers will usually analyse your device the same day.

Evaluation

By sending the device for data recovery to us, you agree to the Basic recovery charge. Under this service, we will try to get the data back if we can. If the device needs Standard or Advanced service, we will let you know which service is needed and why. We will need your email confirmation and payment to move forward. If you don’t want to proceed, we can stop the work, return the device, and there will be no further costs to return the device to you.

Step 3 – Data recovery

Your data recovered

Your data will be retrieved by one of our skilled data recovery technicians (in-house or in-lab) whether your recovery just requires our basic service or we receive your approval for the standard or advanced service.

Standard & Advanced methods

The process may take a little longer if you require standard or advanced recovery. It is in our best interest to be successful and carry out the recovery as quickly as possible, however turnaround times can vary depending on the availability of replacement parts and the speed with which we can obtain data.

Recovery complete

The data will be copied onto an encrypted external USB hard drive and returned to you along with your original device after it has been recovered. Your data will be kept in a secure copy on-site for 30 days before being securely erased.

Step 4 – Return your data

Ready for return

We will notify you through our online portal when your data recovery is complete and ready for shipping.

As payments will already have been made, there will be no further action required from you.

Data returned

Your device, together with any recovered data, will be returned by courier to the address specified on the booking form.We will separately email the encryption password to you.

Book your Data Recovery

Fixed prices. No hidden costs.

Book Online View Pricing

Devices Covered

We can recover data from the following devices:

Tablet & iPad »
Mobile Phones & iPhone »
Server/Raid »
SD Memory cards (SD/SDHC) »

Causes of data loss

If your device is affected by any of the following issues, please contact us immediately and turn off your device.

Any attempt to retrieve data without professional assistance may result in the loss of additional data.

Computer will not start up
Unusual Noise / Head Failure
Power Surge / Outage
Virus/Spyware
Impact Trauma
Fire or Water Damage
Deleted Files

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

justine woolf

I can't recommend Optima Computers highly enough. Not only did I purchase a new laptop from them, but they also helped me sort issues with my Microsoft account which had become very stressful and an impossible task for me to resolve on my own. Krish was professional, patient and reassuring throughout the process, taking the time to explain everything clearly to me. Nothing felt like too much trouble, and I always felt I was in safe hands. It's refreshing to receive such honest, knowledgeable and good customer service. I wouldn't hesitate to recommend Optima Computers to anyone looking for trustworthy IT support.

Maartje de Wolff

Lovely people, helped me with safely disposing of my old PC.

Michael Ah-Moye

Nick and Pierluigi were amazing and real professionals in sorting out my IT problem. I had a deadline to meet and they managed to get everything working normally in good time which was impressive to say the least. I used Optima because I have used them in the past on a number of occasions and have always had excellent service. I would strongly recommend Optima to anyone with IT issues.

Fred Colborne

Excellent service from start to finish. Fully explained the problems my laptop was experiencing and provided different cost options to resolve the situation. Polite and helpful throughout.

Dominic Dear

We don’t realise how much we rely on our PCs until something goes wrong! I had a sudden PC problem and panicked—Optima were the first people I contacted. They were friendly, quick to respond, and agreed to fix my PC as well as a few other issues we were having with our other computers. They worked fast, communicated clearly, and were an absolute pleasure to deal with. They’ll definitely be the first people I contact for any future computer problems. #superhappyclient

Wednesday 24th Dec	9am – 12pm
Dec 25th – Jan 4th	CLOSED
Monday 5th Jan	OPEN