Step 1 – Book & Send

Book online

Complete the booking form for your data recovery. This should take less than 5 minutes and will start the data recovery process.

You have the option of:
– Bringing the drive into our workshop.
– We can arrange a collection from your premises.

Send your device

If you select the collection option, we will provide you a label to print and stick on the box. It doesn’t get any easier than this.

Make sure your device is well packaged so it doesn’t get damaged during shipping. We’ve also provided you with some helpful ideas.

Track progress

Once your data recovery has been scheduled, we will keep you updated via our online portal. We will send you updates at important points throughout the process.

We’re always here to help if you have any questions during the process.

Step 2 – Evaluation

On receipt

When we get your device, we will send you a message via our online portal.

One of our data recovery engineers will usually analyse your device the same day.

Evaluation

By sending the device for data recovery to us, you agree to the Basic recovery charge. Under this service, we will try to get the data back if we can. If the device needs Standard or Advanced service, we will let you know which service is needed and why. We will need your email confirmation and payment to move forward. If you don’t want to proceed, we can stop the work, return the device, and there will be no further costs to return the device to you.

Step 3 – Data recovery

Your data recovered

Your data will be retrieved by one of our skilled data recovery technicians (in-house or in-lab) whether your recovery just requires our basic service or we receive your approval for the standard or advanced service.

Standard & Advanced methods

The process may take a little longer if you require standard or advanced recovery. It is in our best interest to be successful and carry out the recovery as quickly as possible, however turnaround times can vary depending on the availability of replacement parts and the speed with which we can obtain data.

Recovery complete

The data will be copied onto an encrypted external USB hard drive and returned to you along with your original device after it has been recovered. Your data will be kept in a secure copy on-site for 30 days before being securely erased.

Step 4 – Return your data

Ready for return

We will notify you through our online portal when your data recovery is complete and ready for shipping.

As payments will already have been made, there will be no further action required from you.

Data returned

Your device, together with any recovered data, will be returned by courier to the address specified on the booking form.We will separately email the encryption password to you.

data recovery london

Book your Data Recovery

Fixed prices. No hidden costs.

Book Online View Pricing

Devices Covered

We can recover data from the following devices:

  • Tablet & iPad »
  • Mobile Phones & iPhone »
  • Server/Raid »
  • SD Memory cards (SD/SDHC) »

Causes of data loss

If your device is affected by any of the following issues, please contact us immediately and turn off your device.

Any attempt to retrieve data without professional assistance may result in the loss of additional data.

  • Computer will not start up
  • Unusual Noise / Head Failure
  • Power Surge / Outage
  • Virus/Spyware
  • Impact Trauma
  • Fire or Water Damage
  • Deleted Files

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

Google Rating
4.9
Based on 436 reviews
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Excellent
4.9
Optima have supported me with my consultancy business for many years now and are always so helpful and patient, resolving issues quickly and efficiently.
Response from the owner: Thank you so much for your kind review. It's been a pleasure working with you over the years and look forward to helping you again when the need arises.
Brilliant service, would strongly recommend. Nick was exceptional at communicating with me throughout the process.
Great service, a hard drive I had thought lost forever was restored... Many thanks
Very helpful and kind, thank you Sam and the team
Everyone has been extremely helpful and knowledgeable, from initial advice at purchase, actual purchase, transfer from old laptop, and additional help with setting up. Nothing is too much trouble. Lots of information and advice given. Very happy with the service all round. Highly recommend using Optima.
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  • Dear Optima Client,

    We will be closed on the day of the Coronation of His Majesty The King.

    May 8th – CLOSED
  • Dear Optima Client,

     

    We’ve all worked hard this year, so to give our team a well-earned rest we’ll be knocking off for the Christmas break.

    During this period, for EMERGENCIES ONLY please contact us via the Optima icon on the bottom right of your screen.

    Our phone lines will not be manned during the Christmas break and we will not be receiving any voicemails.

    Christmas Opening Times

    Friday 22nd Dec 9am – 2pm
    Dec 23rd – Jan 1st CLOSED
    Tuesday 2nd Jan 9am – 6pm

     

    Wishing you a Merry Christmas and a Happy New Year!

    May the festive season bring you and your loved ones immense joy and happiness.