How to pack your device

Prior to sending your device, please check our packing guidelines below.

Important: If you’re sending a small device like a USB stick or memory card, please pack it in a box – DO NOT use an envelope.

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Fixed prices. No hidden costs.

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Devices Covered

We can recover data from the following devices:

  • Tablet & iPad »
  • Mobile Phones & iPhone »
  • Server/Raid »
  • SD Memory cards (SD/SDHC) »

Causes of data loss

If your device is affected by any of the following issues, please contact us immediately and turn off your device.

Any attempt to retrieve data without professional assistance may result in the loss of additional data.

  • Computer will not start up
  • Unusual Noise / Head Failure
  • Power Surge / Outage
  • Virus/Spyware
  • Impact Trauma
  • Fire or Water Damage
  • Deleted Files

What our clients
think of us

We put ourselves in our clients shoes. Years of experience have taught us to listen, advise, and offer professional support.

Google Rating
Based on 412 reviews

I would like to commend Khrish for his prompt service as well as Sam.
Martin Upham
Martin Upham
Sam, the engineer, was knowledgeable, polite and very helpful. We couldn't have managed this task without his expertise. Thank you x
Excellent service by Khrish. Super thorough, helpful and very willing to go above and beyond. Would most definitely recommend!!!
Zippy Keller
Zippy Keller
Really great service - was panicking to meet deadlines and with Optima's help my lap top was up and running to enable me to do everything in time. Thanks to Krish
Barbara Lewin
Barbara Lewin
Krish repaired our laptop quickly and efficiently

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  • Dear Optima Client,

    We will be closed on the day of the Coronation of His Majesty The King.

    May 8th – CLOSED
  • Dear Optima Client,


    We’ve all worked hard this year, so to give our team a well-earned rest we’ll be knocking off for the Christmas break.

    During this period, for EMERGENCIES ONLY please contact us via the Optima icon on the bottom right of your screen.

    Our phone lines will not be manned during the Christmas break and we will not be receiving any voicemails.

    Christmas Opening Times

    Friday 22nd Dec 9am – 2pm
    Dec 23rd – Jan 1st CLOSED
    Tuesday 2nd Jan 9am – 6pm


    Wishing you a Merry Christmas and a Happy New Year!

    May the festive season bring you and your loved ones immense joy and happiness.