Onsite IT Support / Consultancy – 1 Hour

£120.00

This service should only be booked after speaking to our agents first on 020 8445 6700 - Option 1

WHAT IS INCLUDED: A one hour onsite IT visit or consultancy session for business or home users with a qualified engineer.

FIRST THINGS FIRST: Your computer should be accessible and available for our engineer to work on throughout his visit. For in-store appoinments, we require a minimum of 24 hours notice for cancellations. Any late arrivals or time spent waiting on-site will be at the client’s cost. Parking fees if applicable will be added on at the end.

IMPORTANT NOTE: If the session exceeds an hour, additional time is billed in half hour increments. Any additional costs will be payable at the end of the visit by credit or debit card as we do NOT offer any terms for payment. If you require an invoice in a company name or are paying with a company card you will be charged per our business remote support fees.

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  • Dear Optima Client,

     

    We’ve all worked hard this year, so to give our team a well-earned rest we’ll be knocking off for the Christmas break.

    During this period, for EMERGENCIES ONLY please contact us via the Optima icon on the bottom right of your screen.

    Our phone lines will not be manned during the Christmas break and we will not be receiving any voicemails.

    Christmas Opening Times

    Wednesday 24th Dec 9am – 12pm
    Dec 25th – Jan 4th CLOSED
    Monday 5th Jan OPEN

     

    Wishing you a joyful holiday season and a Happy New Year!
    May this festive time bring you and your loved ones immense joy and happiness.