Help Desk & Consultancy

IT Help Desk

The Help desk is the first point of contact for all problems and queries relating to our services, hardware and software. The first point of contact for any question, problem or request related to IT services. Our dedicated team of Support Engineers have a broad knowledge and in many cases can deal directly with requests. When this is not possible they will assign it to colleagues in Second Line Support.

As with our offices, IT Help desk is also open Monday to Friday 9am to 6pm. Outside of these hours, you are able to leave a message on the answer phone or raise a ticket on the web help desk and the IT Help desk will ring you back as soon as possible.

E-mails are checked regularly and appropriate calls logged on the system. If necessary we will contact you for further details. You can request Help desk help online here or phone 0208445 6700 and select option 3 for business support.

IT Consultancy

We are a dedicated team with experiences of business and technical operations in most business areas including: charities, not for profit, public sector organisations and commercial organisations.

Optima Computers will help you, the customer, right from the beginning of a project, from helping you set your requirement to gathering data and putting an IT infrastructure strategy in place.

We at Optima Computers will provide guidance and advice whether this be for a small one off project or a larger long term project such as setting up a Disaster Recovery Plan.

We provide a full range of consultancy services and support to go with the service to help take any hassle out of your IT projects no matter how big or small. For more details please contact us.

Why Choose Optima ?

We will save you time and money

All IT and related services in one place

Individual plans tailored for your needs

Professional, local and friendly IT Service

Guaranteed to get your business IT running at its best performance

 

What You Get

Fanatical Business IT Support

Network Support & Monitoring

Remote Desktop Support

IT Security Support

Proactive Monitoring & Maintenance of all your systems

 

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UNRIVALLED COMPUTER SUPPORT
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